no internet connection using ethernet cable.
Both my internet provider and my tv company say I am connected to the internet, but my ROKU says I am not. I have my ethernet cable connected to the LAN port on the back of my tv and to the back of ...
Forum Discussion
Are you using the Internet Service provider equipment and if not, it sounds like a modem issue since this is the device that transfers data to other devices, the router among them. In all cases your provider tech support team should be able to view the modem status, so I'd start there and see if its active. And if you use their equipment they're able to reset it. If all else fails, I'd recommend you have a provider technician come to your home to troubleshoot further
Thanks for getting back to me. I just now saw your message and tried to call my service provider, and they are closed so I will have to call tomorrow or Monday if they aren't in on a Saturday. They did say that it showed I was connected when I called them yesterday. I'll call again and see what they say.
Thanks again.
