Hi, glassgrl
Excited to see you here in the Roku Community!
Thanks for informing us about the issue you're having with your new Roku device that was stuck on the QR code screen.
Have you tried factory resetting your Roku using the physical button? For more tips on that, click here for detailed instructions on resetting the device.
After successfully performing the factory reset on your Roku device, set it up again and observe if you can get through the QR code screen. You may also use the other way around, in which case you will need to activate it using the code that will be sent to your email.
If the issue continues to persist, let us know so we can assist you further.
Best,
The Roku Community Team
I tried your suggestion several times but it’s still not working. It’s stuck on pair your remote and I’ve tried every suggestion Roku offers and even my old Remote doesn’t work with it.
I’ve factory reset it 4 times and paired and it’s still not connecting.
Why wasn’t it shipped from Roku with a paired remote?
Never mind it’s working! When they say to hold down the buttons on the remote for 5 seconds they mean it! I was holding it down until it was blinking rapidly but it wouldn’t work.
5 seconds was the charm. Thank you!
Thanks for keeping us in the loop, glassgrl!
We're so glad you're back on track now! If you need more help with anything else, please don't hesitate to let us know so we can assist you immediately.
Thanks for your continued participation here in the Roku Community!
Happy Streaming!💜
Best,
The Roku Community Team
