Forum Discussion

apangolin's avatar
apangolin
Newbie
6 months ago

New Roku Express not connecting to network that old Roku Express connects to happily.

My partner’s dad really liked my Roku Express so I bought him his own one for when we have left after Christmas. 

 

Mine connects fine. The new one straight out of the box will not detect any networks at all. It briefly detected all local networks, refused to connect and will now not even display a list of local networks at all. If I click “Scan again” i get a pop up that says “Looking for wireless networks…” which flashes up for barely a split second and then disappears. It won’t connect when I select “Private Network” and type in the SSID and password either. We are certain we are typing the correct password. This persists even after router reset and Roku reset.

 

I know it’s not an issue with the 2.4GHz/5GHz network banding as the other Express connects just fine. 

 

Is the new Roku broken? 

Can't connect to network
Connection issue
tv & player wifi
Wireless

4 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    6 months ago

    Roku has issued a number of different models under the Express name, so your two Rokus may not be the same.  From the Roku's home screen Settings / System / About will show you the model NUMBER as well as the name.  If that fails, you should be able to find the model number somewhere on the bottom of the unit.

  • brendacole4924's avatar
    brendacole4924
    Newbie
    6 months ago

    I'm having a similar issue. Had an old Roku Express connected with zero issues. Got a new Roku Express 4K+ yesterday. Disconnected old one. plugged all the cables in properly for new one. Tried connecting to wireless and internet. Will not connect get error 14.30.

    I have restarted Roku and router twice. Double checked my password for router is correct still no connection.

    What is going on? help!

     

     

    • brendacole4924's avatar
      brendacole4924
      Newbie
      6 months ago

      It's actually a Roku 3941 series but it won't take the higher series.

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        6 months ago

        Hi brendacole4924,

        Welcome to the Roku Community!

        Thanks for letting us know about this issue that you had with the Roku Express 4K+ since it will not connect to your Wi-Fi. We're happy to investigate further with this problem.

        Can you please provide the following information below?

        • How far is your device from your network router?
        • Do you have cellular data so we can try connecting your device to your hotspot?

        Note: Error codes 009, 14, 14.10, 14.11, 14.30, 14.50, 14.62, and 14.64 means that your streaming device is unable to connect to the internet.

        For more details and troubleshooting steps, check out this support article on how to fix internet errors and issues on your Roku streaming device.

        Please keep us posted on what you find out.

        Kind regards,
        John