Forum Discussion

apangolin's avatar
apangolin
Newbie
8 months ago

New Roku Express not connecting to network that old Roku Express connects to happily.

My partner’s dad really liked my Roku Express so I bought him his own one for when we have left after Christmas.    Mine connects fine. The new one straight out of the box will not detect any netwo...
Can't connect to network
Connection issue
tv & player wifi
Wireless
brendacole4924's avatar
brendacole4924
Newbie
8 months ago

It's actually a Roku 3941 series but it won't take the higher series.

 

RokuJohnB's avatar
RokuJohnB
Community Moderator
8 months ago

Hi brendacole4924,

Welcome to the Roku Community!

Thanks for letting us know about this issue that you had with the Roku Express 4K+ since it will not connect to your Wi-Fi. We're happy to investigate further with this problem.

Can you please provide the following information below?

  • How far is your device from your network router?
  • Do you have cellular data so we can try connecting your device to your hotspot?

Note: Error codes 009, 14, 14.10, 14.11, 14.30, 14.50, 14.62, and 14.64 means that your streaming device is unable to connect to the internet.

For more details and troubleshooting steps, check out this support article on how to fix internet errors and issues on your Roku streaming device.

Please keep us posted on what you find out.

Kind regards,
John