My Simple Remote has stopped working
My Simple Remote has stopped working. Or rather no longer works from any distance greater than 3" from the streaming device. The device itself works fine and will respond to the app. on my phone. I have followed all the suggested fixes, batteries are brand new, but the device will not respond to the remote unless the remote is immediately in front of it. ( 3" max.)
Bought in Sept.22
Remote Model RC-ALIR
Device Model 3930X
I'm stumped.
Hi Ken465,
Welcome to the Roku Community!
We're so sorry to hear about the experience with your Roku remote not responding and we'd like to take a closer look to see if there's anything else we can suggest to help.
If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support
If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further. Kindly include the serial number of your Roku device so we can assist further.
Please keep us posted.
Best regards,
Mary