Forum Discussion

Bamamimi3's avatar
Bamamimi3
Binge Watcher
3 years ago
Solved

My power button and volume control isn't working

My volume control nor my power button will not work. I've tried all the set up, and nothing seems to help. Of course, an agent can't help me because they "don't support" my device, but they don't mind selling it! Is anyone else having these issues??? It's not the batteries either, mine is at 90%.

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Bamamimi3

    Thanks for the post.

    Can you please specify the issue you are experiencing? What Roku model device are you using? What brand TV are you using? Have you already tried re-pairing the remote to your TV? If so, which code/option did you use to pair your remote?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Bamamimi3

    Thanks for the follow up.

    Perhaps Tivoburkee can provide some insight regarding the issue you are experiencing as he's our resident Community remote Expert.


    Thanks,
    Danny

  • cbmarion's avatar
    cbmarion
    3 years ago

    I spent about an hour chatting with customer support yesterday.  The last thing the tech had me try was resetting the remote.  This required holding in the tiny button on the backside of the remote for about 30 seconds, followed by re-pairing to the Ultra and TV.  It’s been over 24 hours now and so far it’s working fine, never failing to control volume and power on my TV.  I wish they had led off with that. 

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  • mbogo375's avatar
    mbogo375
    Channel Surfer
    3 years ago

    It's not an uncommon problem.

    Did it ever work for you? Mine did at first but stopped after the 11.5 update.

    A month after providing all the requested info, no response or solutions from Roku support.

    • Bamamimi3's avatar
      Bamamimi3
      Binge Watcher
      3 years ago

      Yes, it worked just fine, until about a few days ago. I guess the new "update" messed our remotes up. Thank you for replying. Hopefully, we'll get a solution. The reconnect your remote doesn't work either. I tried 2 to 4 times. I even tried again today. None of the solutions I've read about has helped. I think we need a new update.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Bamamimi3

        Thanks for the post.

        Can you please specify the issue you are experiencing? What Roku model device are you using? What brand TV are you using? Have you already tried re-pairing the remote to your TV? If so, which code/option did you use to pair your remote?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny

    • cbmarion's avatar
      cbmarion
      Reel Rookie
      3 years ago

      I have two Ultras with the Voice Remote Pros.  After receiving the 11.5 update, one of the remotes started having the problem controlling TV power and volume.  I swapped the remotes/Ultras/TV's around, and the problem follows just one of the remotes, the other is fine.  My TV's are both LG, one about 8 years old and one about 2 years old.  A weird thing I noticed is that when the problem occurs, if I use my LG TV remote to change the volume, then the functions start working again (for a little while) on the Roku remote.  The other trick I found when the problem occurs, is that if I press firmly in the middle of the volume switch, right in between volume up/down, it starts working again.  I've tried turning CEC off on the TV but that didn't change anything.  Really hoping Roku will send me a replacement remote (less than 6 months old) or issue an update that fixes it.

      • cbmarion's avatar
        cbmarion
        Reel Rookie
        3 years ago

        I spent about an hour chatting with customer support yesterday.  The last thing the tech had me try was resetting the remote.  This required holding in the tiny button on the backside of the remote for about 30 seconds, followed by re-pairing to the Ultra and TV.  It’s been over 24 hours now and so far it’s working fine, never failing to control volume and power on my TV.  I wish they had led off with that. 

    • Bamamimi3's avatar
      Bamamimi3
      Binge Watcher
      3 years ago

      Yes, it worked perfectly before the update.