This is the original controller for came with Roku ultra 4K device.
Living room Roku ultra 4K
Software version 13.1.4 build 1510-C2
Last updated 7/29/24 at 10:11 p.m.
Model number 4802x
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Master bedroom
Model #:4660x Roku ultra
Software version 13.1.4 build 1512-46
Last updated 8/2/24 at 7 :12 p.m.
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Even though the Master bedroom has a newer version and was updated August 2nd. I'm assuming it because bedroom is different models. I did try updating the living rooms software multiple times before submitting My post on the forums.
I have finally noticed that the living room Roku remote is completely dead. It's about time. I have removed it from the settings under remotes. This is the third time that I have removed the remote under settings. I'm hoping that since the living room remote that is a rechargeable battery is completely dead and it won't try to connect again.
Fortunately for me, I have multiple Roku devices that are older and I have connected an older remote to the living room device. That seems to be working. As long as the original living room remote never gets charged.
And it's frustrating that for some reason the Roku ultra 4K model number 4802x has an issue with with its own remote controller. Hopefully Roku will fix this issue and and no other person has to go through this headache.
At least for now I found an alternative way to use my remote on that device. Other people unfortunately won't have extra Roku devices in their home. This is obviously something that needs to be fixed.
Furbabychaos
Thank you so much for the added information, furbabychaos.
In this case, I will coordinate with the appropriate team to investigate your Roku Ultra 4K further and determine the cause.
I will let you know once I've been notified of any updates from the team. In the meantime, your patience and understanding are highly appreciated as we work on this.
Best regards,
Carly
