Forum Discussion

WillKat380's avatar
WillKat380
Reel Rookie
2 years ago

Last Roku device update change my location for all connected devices.

The last update to Roku devices has moved my location effecting local channels.

1. The Wi-Fi they are all connected to show the proper location for my other devices (iPad, cell on WiFi only, etc).

2. I tried updating the Roku device and this is the latest update. Plugged into the wall devices show 11/23/2023 update.  I check and no other update is available.

3. I set the zip code on the Roku devices and nothing changes

4. I did all the reboots of WiFi and modems connections. Also rebooted Roku. 

 

Clearly that update has an issue.

 

16 Replies

  • Cketts's avatar
    Cketts
    Newbie
    2 years ago

    I 'm having the same issue, Paramount Plus uses my correct location so I get local news, but Peacock has me in a completely different state, and that is local news channel I prefer. SO FRUSTRATING!! i have put in my zip code, updated app and roku both, nothing works

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Hi, WillKat380 Cketts!

      Welcome and thank you for posting here in the Roku Community!

      We appreciate you reaching out for support. We'd like to take a closer look at your concern and further assist you with this. 

      Kindly provide us with the latest (specific) OS version of your Roku streaming player so we can assess your concern better and provide you with an accurate resolution for this.

      We'll be looking forward to your response!

      Best regards,
      Carly

      • Wendei's avatar
        Wendei
        Newbie
        2 years ago

        Having the same issue. Software version 22.5.0 build 4178-46

    • kycastaway's avatar
      kycastaway
      Reel Rookie
      2 years ago

      I'm having the same issue - zip code will not store.  My code level is 12.5.0 from 10/27/23, build 4178.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome and thank you for posting here in the Roku Community, kycastaway.

        Raising your concern here regarding the zip code setup on your Roku streaming devices is highly appreciated.

        We suggest trying to navigate through your Home screen to select Settings > System > Zip code > OK. After doing so, kindly reboot your Roku players.

        If the issue still occurs kindly try to check for system updates by selecting Settings > System > Software update > Check Now. 

        Let us know how it goes and we'll continue assisting you from there.

        Best regards,
        Carly

  • jan31's avatar
    jan31
    Reel Rookie
    2 years ago

    Has anyone found the solution?  We are having the same issue with Direct tv.  They have our correct information but  we are still receiving local news from Oh. 

    • jan31's avatar
      jan31
      Reel Rookie
      2 years ago

      Info you asked for

      Model 3820r3

      Serial# x025000usa35

      Soj739uda35

      12..5.0  

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hi, jan31.

        Kindly provide us with the complete requested details so we can create a report ticket effectively. 

        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

        We'll be waiting!

        Best regards,
        Carly

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, Community users!

    We appreciate you for bringing this to our attention. 

    In this instance, we will be requesting additional reinforcement from our relevant Roku team for further review and to provide you with the best resolution possible. With this being said, kindly provide us the following details below:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Current Zip code

    We'll be looking forward to your responses as we are more than eager to correct this for you.

    Best regards,
    Carly