Forum Discussion

WillKat380's avatar
WillKat380
Reel Rookie
2 years ago

Last Roku device update change my location for all connected devices.

The last update to Roku devices has moved my location effecting local channels. 1. The Wi-Fi they are all connected to show the proper location for my other devices (iPad, cell on WiFi only, etc). ...
jan31's avatar
jan31
Reel Rookie
2 years ago

Has anyone found the solution?  We are having the same issue with Direct tv.  They have our correct information but  we are still receiving local news from Oh. 

  • jan31's avatar
    jan31
    Reel Rookie
    2 years ago

    Info you asked for

    Model 3820r3

    Serial# x025000usa35

    Soj739uda35

    12..5.0  

     

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Hi, jan31.

      Kindly provide us with the complete requested details so we can create a report ticket effectively. 

      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      We'll be waiting!

      Best regards,
      Carly

    • jan31's avatar
      jan31
      Reel Rookie
      2 years ago

      Issue 3s-519-704

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you, jan31!

        Would you mind providing us with your current zip code as well? Rest assured that the requested details you have provided will be forwarded to our relevant team for review.

        To those users who experience the same issue, kindly provide us with the precise and complete details requested. In addition, kindly include your current zipcode as well.

        We'll be looking forward to your responses!

        Best regards,
        Carly