Forum Discussion

Stingray230sx's avatar
Stingray230sx
Streaming Star
3 years ago
Solved

Iphone app requires a fee?

Read about the roku app for iphone thought i would try it since I have two roku devices on two different tv’s installs from the app store yet after initializing and successfully pairing to my wirel...
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  • Stingray230sx's avatar
    Stingray230sx
    3 years ago

    Well, I must apologize, I had deleted the apps that were popping up the subscriptions, and when I go back to the app store, they don't show but the linked app does and says open, so I tried it again and now it is working

     

    thank you for your patience

    douglas hunt

Stingray230sx's avatar
Stingray230sx
Streaming Star
3 years ago

Even the linked app doesn’t work

installed the linked “free” app

works on one keystroke to get you to roku home screen

then every keystroke takes you to a subscription signup

jeezuz christ how greedy are you roku???

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Stingray230sx, 

    Thanks for your post. 

    We would like to look into this further so we can best assist you. Could you send us a screenshot where it asks you to sign up for a subscription? We also suggest you try to access the link provided by renojim using a different web browser. Please be advised that The free Roku mobile app. 

    Keep us posted on what you find out. 


    Regards,
    Nimfa

    • Stingray230sx's avatar
      Stingray230sx
      Streaming Star
      3 years ago

      Well, I must apologize, I had deleted the apps that were popping up the subscriptions, and when I go back to the app store, they don't show but the linked app does and says open, so I tried it again and now it is working

       

      thank you for your patience

      douglas hunt

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    3 years ago

    The official Roku app does not require a subscription of any kind. I don't know what app you're using, but it's not from Roku.

    • Stingray230sx's avatar
      Stingray230sx
      Streaming Star
      3 years ago

      yes, that is what I have come to learn .

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Stingray230sx 

        Thanks for the update. 

        We appreciate your effort in uninstalling the suspicious app and starting the process again. We're glad to hear that the matter has been resolved. Please do not hesitate to reach out to us if there is any further assistance we may provide for you.


        Regards,
        Nimfa