Hey Ashamarie
Please try connecting to a different network or using your mobile hotspot for a better connection. For more info, visit here.
Let us know what you find out!
Roku Community Team
Hi, BandM
Welcome to the Roku community.
We understand the issue you have encountered with your Roku Express 4K, wherein it requires to be unplugged every time it's powered on for it to connect to the internet, and we're here to assist.
For this concern, we recommend performing the series of troubleshooting steps provided below to address the issue. Kindly follow those in-order to get the best results.
Network Connection Reset
Restart Roku Device
Use the following steps to restart your streaming device from the Settings menu.
Restart your modem and router.
For more detailed information and guides, you can visit this support article on How to fix internet errors and issues on your Roku streaming device
Hope this helps, and keep us posted if you have further concerns or inquiries.
Best wishes,
Kash
Is there not a fix/setting within Roku that you do not have to continuously restart your modem or router to fix the connection issue? I have 3 Roku devices and this seems to now be happening weekly with all 3 Rokus but all other devices in my home have not had internet connection issues (phones, tv, firestick, tablet, PlayStation, laptop). This is annoying when these Rokus are the only devices constantly having connection issues. I do not want to reboot my WiFi each week. I will consider switching to different streaming devices going forward if there is not going to be a fix for this.
This is exactly the problem I am having. Did you find a solution?
the fix for me was a simple switch.. from roku to fire
I have to restart my modem every single time my Roku is turned off in order for me to connect my Roku.
I have to do these steps every single time I want to watch it and it still will ONLY work once I unplug and reply my brand new 5G network modem? I have tried every step you have suggested previously in this post and I still have to restart my modem. My modem connects fine with everything else’s only have a Roku connected to my tv…I only ever have issues with the Roku losing connection to that modem, why?
Having similar issues for the last 2 days on 4 different Roku devices. Says not connected. Go through set up process and it says already connected. Continue with the set up usually does not work, but sometimes it connects and can open a channel but after a few seconds, it looses connection. I have a new router (1 week) and have re-booted numerous times. I have both Roku and Roku Express devices.
Based on my research, I changed the 2.4 GHz to B/N/G instead of automatically choose and it worked!! I turned on both Roku devices yesterday and they both connected instantaneously. Hopefully they do the same today.
Good Luck 😎
I've tried all solutions and my RCA Roku TV still not connecting to my network and the TV keeps restarting. How can this be fixed. Please advise
Hi, Hel1
Welcome to the Roku Community.
Thanks for sharing your concern here with us regarding the network connection problem you've experienced with your RCA Roku TV, and we're here to help.
We'd recommend unplugging your Roku TV from the power source for one minute and plugging it back in to see any improvements after the power cycle. Additionally, try to connect to your mobile hotspot to see if you're able to maintain a connection. If your Roku TV connects successfully, the issue might be rooted in your network.
Please keep us posted on what you find out.
Best wishes,
Kash
I have to do a hard restart on a daily basis and I've reset my network settings. This is ridiculous. Roku, you owe us better.
I am now having to go through these steps EVERYDAY as this issue is happening 1+ times a day. Clearly this is a Roku issue with certain models. My other Roku tv is working just fine. I have not changed my internet. This TV is defective and it’s becoming so annoying. Not sure I will buy another Roku tv because of this issue.
I have been able to fix the problem by assigning a permanent IP address for the Roku device on my wireless router. I have an AT&T 2.4ghz wireless router that randomly assigns an IP address to all devices on the network when they connect. I signed onto the router web page on my Android tablet and found the setting page that allows the setting to be changed from random to fixed.
