Forum Discussion

jmenglish27's avatar
jmenglish27
Channel Surfer
2 years ago

Insignia TV slow performance

Any advice? Internet connection is excellent and stable but everything is slow, scrolling thru Home Screen, app loading and performance etc

Model NS-65DR620NA18

serial YN007X940370

device ID A29797940370

OS version 12.5.5 build 4174-31

 

tracker 70-171-336

 

 

13 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi jmenglish27,

    Thank you for posting here in the Roku Community!

    We understand you're having a problem with the Roku TV. We're happy to assist you. Please try to restart your Roku TV by going to settings, system, power, and system restart.

    If the problem still persists, keep us posted.

    Best regards,
    John

    • jmenglish27's avatar
      jmenglish27
      Channel Surfer

      Have tried that multiple times. No change. Please advise

    • greghig's avatar
      greghig
      Newbie

      Enough. Stop pasting the same canned message over and over, then disappearing.  Fix the problem. There is enough post here and other threads that you know what the issues are.  Resetting the TV 2 times a day is NOT a fix. Internet is fine. Antenna is fine. When I press the home button it can take up to 45 seconds for the menu to pop up. Just a black screen and sometimes I wonder if the TV didnt turn itself off. Selecting live TV can take up to 30 seconds for a picture to come on. Now recently, it keeps eraseing my internet connection settings. This is happening to multiple TVs and multiple models, If you are not qualified to fix this, then esculate it to somebody that can.

      • Jor23234's avatar
        Jor23234
        Newbie

        I agree with you 100% these people go around and around and around them fix the problem this TV is a piece of **bleep** and I will never buy it again I'm about to slam it on the floor