Forum Discussion

jmenglish27's avatar
jmenglish27
Channel Surfer
2 years ago

Insignia TV slow performance

Any advice? Internet connection is excellent and stable but everything is slow, scrolling thru Home Screen, app loading and performance etc Model NS-65DR620NA18 serial YN007X940370 device ID A2979...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi jmenglish27,

Thank you for posting here in the Roku Community!

We understand you're having a problem with the Roku TV. We're happy to assist you. Please try to restart your Roku TV by going to settings, system, power, and system restart.

If the problem still persists, keep us posted.

Best regards,
John

jmenglish27's avatar
jmenglish27
Channel Surfer
2 years ago

Have tried that multiple times. No change. Please advise

  • jmenglish27's avatar
    jmenglish27
    Channel Surfer
    2 years ago

    is there a fix for this? Bump.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi jmenglish27,

      Thank you for keeping us updated!

      We want to further investigate this issue that you are having with the Roku TV. Can you please provide the following information below?

      • Is this happening on all channels and contents, or is it isolated? (Specify)
      • What are the other troubleshooting steps you have taken so far?

      With detailed information, we will be able to assist you further.

      Thanks,
      John

      • jmenglish27's avatar
        jmenglish27
        Channel Surfer
        2 years ago

        Happening across all functionality of the Roku menu. Plus all apps load slowly, some to an unusable state, like Netflix

         

        multiple reboots haven't helped. Deleting and reinstalling apps hasn't helped.