Forum Discussion

jmenglish27's avatar
jmenglish27
Channel Surfer
2 years ago

Insignia TV slow performance

Any advice? Internet connection is excellent and stable but everything is slow, scrolling thru Home Screen, app loading and performance etc Model NS-65DR620NA18 serial YN007X940370 device ID A2979...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi jmenglish27,

Thank you for posting here in the Roku Community!

We understand you're having a problem with the Roku TV. We're happy to assist you. Please try to restart your Roku TV by going to settings, system, power, and system restart.

If the problem still persists, keep us posted.

Best regards,
John

  • jmenglish27's avatar
    jmenglish27
    Channel Surfer
    2 years ago

    Have tried that multiple times. No change. Please advise

    • jmenglish27's avatar
      jmenglish27
      Channel Surfer
      2 years ago

      is there a fix for this? Bump.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi jmenglish27,

        Thank you for keeping us updated!

        We want to further investigate this issue that you are having with the Roku TV. Can you please provide the following information below?

        • Is this happening on all channels and contents, or is it isolated? (Specify)
        • What are the other troubleshooting steps you have taken so far?

        With detailed information, we will be able to assist you further.

        Thanks,
        John

  • greghig's avatar
    greghig
    Newbie
    2 years ago

    Enough. Stop pasting the same canned message over and over, then disappearing.  Fix the problem. There is enough post here and other threads that you know what the issues are.  Resetting the TV 2 times a day is NOT a fix. Internet is fine. Antenna is fine. When I press the home button it can take up to 45 seconds for the menu to pop up. Just a black screen and sometimes I wonder if the TV didnt turn itself off. Selecting live TV can take up to 30 seconds for a picture to come on. Now recently, it keeps eraseing my internet connection settings. This is happening to multiple TVs and multiple models, If you are not qualified to fix this, then esculate it to somebody that can.

    • Jor23234's avatar
      Jor23234
      Newbie
      2 years ago

      I agree with you 100% these people go around and around and around them fix the problem this TV is a piece of **bleep** and I will never buy it again I'm about to slam it on the floor

    • Mjsan's avatar
      Mjsan
      Newbie
      2 years ago

      I am having the same problem. The TV is staking a long time to load. The apps taking a long time to open. Apps will close while watching a show. Another TV on the same network works fine with no issues. 

      • JJSell's avatar
        JJSell
        Newbie
        2 years ago

        has anyone found a fix for this?   I’m having this same issue.