I have Roku 3 4200X - there is no support
I bought a new remote for it. The Remote does not work!! How do I return for a refund???
I can't talk to support because they do not like the Roku 3.
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Roku 3 is still being supported by Roku, and it is capable of running the current Roku 11.5 operating system.
What remote did you buy? The 4200 is listed as being compatible with current Roku Voice Remotes (Source: https://support.roku.com/article/360010940514):
DEVICE MODEL Roku TV™ all models Roku Streambar® 9102 Roku Streambar Pro 9101R2 Roku Smart Soundbar 9101 onn.™ • Roku Smart Soundbar 9100 Roku Express 3900, 3930, 3960 Roku Express+ 3910, 3931 Roku HD 3932 Roku Express 4K 3940 Roku Express 4K+ 3941 Roku Streaming Stick® 3600, 3800 Roku Streaming Stick+ 3810, 3811 Roku Streaming Stick 4K 3820 Roku Streaming Stick 4K+ 3821 Roku Premiere 3920, 4620 Roku Premiere+ 3921, 4630 Roku Ultra 4640, 4660, 4661, 4670, 4800, 4802 Roku Ultra LT 4662, 4801 Roku 2 4210 Roku 3 4200, 4230 Roku 4 4400 Note that point-anywhere remotes, like the Roku 3's original remote and current Voice Remotes, connect via radio frequencies (RF) and must be paired with the Roku unit you intend to use them with. Video from Roku re how to pair point-anywhere remotes:
https://www.youtube.com/watch?v=EK3T6eXqPU8If instead, you purchased the Roku Simple Remote, unlike the point-anywhere remote that came with the Roku 3, this is an infrared (IR) remote that must have a direct line of sight to the IR receiver on the front of the Roku 3. You can't mount a Roku 3 out of sight if you want to use an IR remote. IR remotes can't be paired with a Roku, they just work with any IR-equipped Roku (i.e. all Rokus except Streaming Stick models).
