Forum Discussion

aramis77's avatar
aramis77
Channel Surfer
3 years ago

I have Roku 3 4200X - there is no support

I bought a new remote for it. The Remote does not work!! How do I return for a refund??? I can't talk to support because they do not like the Roku 3.
remotes
makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

Roku 3 is still being supported by Roku, and it is capable of running the current Roku 11.5 operating system.

What remote did you buy?  The 4200 is listed as being compatible with current Roku Voice Remotes (Source: https://support.roku.com/article/360010940514):

DEVICEMODEL
 Roku TV™  all models 
 Roku Streambar®  9102 
 Roku Streambar Pro  9101R2 
 Roku Smart Soundbar  9101 
 onn.™ • Roku Smart Soundbar  9100 
 Roku Express  3900, 3930, 3960
 Roku Express+  3910, 3931 
 Roku HD  3932 
 Roku Express 4K  3940 
 Roku Express 4K+  3941 
 Roku Streaming Stick®  3600, 3800 
 Roku Streaming Stick+  3810, 3811 
 Roku Streaming Stick 4K  3820 
 Roku Streaming Stick 4K+  3821 
 Roku Premiere  3920, 4620 
 Roku Premiere+  3921, 4630 
 Roku Ultra  4640, 4660, 4661, 4670, 4800, 4802 
 Roku Ultra LT  4662, 4801 
 Roku 2  4210 
 Roku 3  4200, 4230 
 Roku 4  4400 

Note that point-anywhere remotes, like the Roku 3's original remote and current Voice Remotes, connect via radio frequencies (RF) and must be paired with the Roku unit you intend to use them with.  Video from Roku re how to pair point-anywhere remotes:
https://www.youtube.com/watch?v=EK3T6eXqPU8

If instead, you purchased the Roku Simple Remote, unlike the point-anywhere remote that came with the Roku 3, this is an infrared (IR) remote that must have a direct line of sight to the IR receiver on the front of the Roku 3.  You can't mount a Roku 3 out of sight if you want to use an IR remote.  IR remotes can't be paired with a Roku, they just work with any IR-equipped Roku (i.e. all Rokus except Streaming Stick models).

  • aramis77's avatar
    aramis77
    Channel Surfer
    3 years ago

    I bought a simple IR remote for $15.  It does nothing!  How do I return it??

    • aramis77's avatar
      aramis77
      Channel Surfer
      3 years ago

      I have tried all the methods in the Roku support notes. The Remote does not work!!

      How do I return it???????

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        aramis77

        Thanks for the posts.

        From whom did you purchase the IR remote from? Did you purchase the remove from the Roku website or from a third party retailed?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny