Forum Discussion

Sunfox's avatar
Sunfox
Binge Watcher
4 years ago
Solved

How to UNPAIR a voice remote to disable Device Connect?

I have a desire to disable Device Connect so that my Roku Ultra 4800 is not using or transmitting any sort of wifi. Yes, I have an IR remote that will and does work fine with the Ultra. There is a sp...
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Roku Voice Remote Help
  • Sunfox's avatar
    Sunfox
    4 years ago

    No worries! Trust me, I’ve been through every diagnostic possibility on this issue.

    You simply need an IR remote with the right command set to get past the pairing screen, and universals may not have that right command set (since this is really the only place where the right and wrong set makes a difference - otherwise they all work the same).

    If your universal remote lists multiple options for Roku you could try those first. But a Roku original IR remote is the best way to guarantee you have those codes.

Pilgrim22's avatar
Pilgrim22
Reel Rookie
4 years ago

Thank you, I'll give it a try!

Sunfox's avatar
Sunfox
Binge Watcher
4 years ago

No worries! Trust me, I’ve been through every diagnostic possibility on this issue.

You simply need an IR remote with the right command set to get past the pairing screen, and universals may not have that right command set (since this is really the only place where the right and wrong set makes a difference - otherwise they all work the same).

If your universal remote lists multiple options for Roku you could try those first. But a Roku original IR remote is the best way to guarantee you have those codes.

  • Pilgrim22's avatar
    Pilgrim22
    Reel Rookie
    4 years ago

    An original Roku IR remote worked! Device Connect is now disabled. Thank you so much!

    Two questions: How do I program a universal remote without reconnecting the voice remote (was I supposed to do that step before resetting the ROKU to factory settings)? Second, do I need to save the voice remote or can I sell it; I have two of them.

  • Sunfox's avatar
    Sunfox
    Binge Watcher
    4 years ago

    I’m not sure what you mean by programming the universal - you can just use whatever codes it has built-in from now on, as the “important” part for the Roku original remote is to get past the pairing screen.

    If your universal remote is learning, I would take the codes from the Roku IR remote as they are more useful than the voice remote in IR mode. I would also keep at least one voice remote around, as well as the Roku IR remote, should you need to do anything with them in the future.

  • Bubarsu's avatar
    Bubarsu
    Channel Surfer
    4 years ago

    I somehow managed to set up my ROKU ultra with my universal IR remote but now I can't. I played with the settings on power and it somehow turned the wifi direct on even though I never paired the enhanced remote. Now I can't factory reset my ROKU with the universal remote again. I recall it took many attempts. Such a shame. Once you get an IR remote to activate the account, don't touch your settings ever again if you can help it.