Forum Discussion

Dsatelt's avatar
Dsatelt
Newbie
5 years ago
Solved

How to fix Roku Streaming Stick+ draining batteries

My Roku Streaming Stick+ remote's battery life is about 3 days before they need to be replaced. Why is this and how do I fix it?
remotes
Roku Batteries Questions
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thank you for letting us know about the remote battery drain issue you are experiencing. Our engineering team has been investigating this issue closely and once more information is available I'll be sure to let the Community know.

    In the meantime, if you are powering your Streaming Stick through the USB port on your TV, we would recommend that you power your Roku device through a wall outlet to see if that helps the issue you are experiencing.

     

    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts.

    As stated previously, our engineering team has been investigating this issue closely and once more information is available I'll be sure to let the Community know.

    In the meantime, if you are powering your Streaming Stick through the USB port on your TV, we would recommend that you power your Roku device through a wall outlet to see if that helps the issue you are experiencing.

     

    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thank you for your patience while we investigated this issue regarding remote battery drain on Streaming Stick+ (3810).

    We have released an update to your remote that we believe will address the issue you are experiencing. Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred. 

    Please let us know if you notice any improvements in battery life or if the issue is persisting.


    Thanks,
    Danny

GrayWolf86's avatar
GrayWolf86
Reel Rookie
5 years ago

Is one plugged into the wall and one plugged into the back of the t.v?

arapheon's avatar
arapheon
Binge Watcher
5 years ago

When mine was powered by the TV the battery would drain. When I moved the power for the Roku to a wall adapter, the remote battery drain stopped.

  • GrayWolf86's avatar
    GrayWolf86
    Reel Rookie
    5 years ago

    Thanks. I will try that. 

    • jknipp's avatar
      jknipp
      Reel Rookie
      5 years ago

      Mine was plugged into the USB port, switched to the wall adapter last night🤞it works.

      • DanMI's avatar
        DanMI
        Channel Surfer
        5 years ago

        For the record, I own 2 Streaming Stick+ devices. One was purchased just this past November 2020:

        Roku Streaming Stick+ Model 3810RW with Voice Remote Model 404

        The second I purchased in August 2019:

        Roku Streaming Stick+ Model 3810X with Voice Remote Model 339

        One Roku is on our dining room TV, the other is on our family room TV. Both devices are running 9.4.0 build 4200-50. Both are powered through the TV’s USB port. Headphones are not used with either remote. Last Friday, exactly one week ago, I put new Energizer MAX batteries from the same package into both. They both receive about the same amount of use (maybe 2-3 hrs/day). 

        Today, the older Streaming Stick+ with Voice Remote Model 339 has 96% battery life remaining. The new Streaming Stick+ with Voice Remote Model 404 has 39% battery life remaining.

        I will try connecting the newer Roku to the wall to see if that makes any difference. I may also try the Voice Remote Model 339 on the newer Roku (if it will pair) to see if it begins fast draining batteries.