Forum Discussion

Newbie

11 months ago

Solved

How do I talk to someone at customer service?

I need help with my remote.

RokuJharra-Q
10 months ago
Thank you for your post, bisdj264!

We appreciate your inquiry. As JWS9518 mentioned, we recommend contacting our Roku support team for assistance.

You can visit the Roku Contact Us page in the support section, select "Account/Payments & Subscriptions," and then choose "Question About a Charge." This should provide you with options to chat or speak directly with a Roku customer service representative.

Thank you for your understanding!

Best,
Jharra

Community Moderator

5 months ago

Hey, Climax.

We understand you need support for your Roku devices, and we're here to help!

Can you let us know what specific problem you’re facing? We’ll take a look and try to help you out!

Thanks,
Roku Community Team

Newbie

5 months ago

I'd like to be able to get assistance now, not in seven days.

My 2024 ROKU Ultra voice remote is unresponsive. The remote is fully charged, the light on the Roku is on and is not blinking.

I've unplugged it, re-plugged it and have tried holding the Home and Back buttons for 20 seconds with no luck.

It'd be nice to have real phone support but i guess for that I need to purchase something other than a Roku...right?

RokuEmmanuel-D
Community Moderator
5 months ago
Thanks for the reply, Sooner51!

We see that you are having trouble with your Roku Ultra remote, and we're here to help.

Please keep an eye out for your inbox, as we will be sending you a private message. We hope to help you from there!

Thanks again,
Roku Community Team