Forum Discussion

jsnyder2682's avatar
jsnyder2682
Newbie
9 months ago
Solved

Hotel dorm connection issues

When connecting my Roku device I go through the Hotel/Dorm connection And usually I can connect to the Roku Wi-Fi and it will immediately go back to the Wi-Fi that I was using in the hotel and connect to the same one on Roku and run smooth but lately it's been telling me that the connection is refused on my phone browser after entering the password for connecting the Roku how do I get past this and get it to connect smoothly like it used to?

tv & player wifi
  • RokuJohnB's avatar
    RokuJohnB
    9 months ago

    Hi jsnyder2682,

    Greetings from the Roku Community!

    We acknowledge your concern about your problem with your Roku device connecting to a hotel and dorm connection. We're happy to assist you further.

    If your Roku is experiencing connection issues when trying to connect to a hotel or dorm network, it's likely due to the network requiring a login portal that the Roku needs to navigate through using the "Hotel and Dorm Connect" feature; to fix this, go to your Roku settings, select a network, and choose "At dorm or hotel" when prompted to access the login page for the network; if you still encounter issues, check for network compatibility, ensure your Roku software is updated, and verify the login credentials with the hotel/dorm staff. 
     

    For more information about hotel & dorm mode, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

    Please try doing this and see if it helps with what you're experiencing.

    Best regards,
    John

6 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    9 months ago

    Hi jsnyder2682,

    Greetings from the Roku Community!

    We acknowledge your concern about your problem with your Roku device connecting to a hotel and dorm connection. We're happy to assist you further.

    If your Roku is experiencing connection issues when trying to connect to a hotel or dorm network, it's likely due to the network requiring a login portal that the Roku needs to navigate through using the "Hotel and Dorm Connect" feature; to fix this, go to your Roku settings, select a network, and choose "At dorm or hotel" when prompted to access the login page for the network; if you still encounter issues, check for network compatibility, ensure your Roku software is updated, and verify the login credentials with the hotel/dorm staff. 
     

    For more information about hotel & dorm mode, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

    Please try doing this and see if it helps with what you're experiencing.

    Best regards,
    John

    • AWolff73's avatar
      AWolff73
      Newbie
      9 months ago

      my phone keeps saying hotspot can’t connect to server and i don’t use my hotspot to connect 

    • AWolff73's avatar
      AWolff73
      Newbie
      9 months ago

      I reset my Roku it asks me to select the language then it connects to the Wi-Fi but then my phone says hotspot can’t connect to server 

      • renojim's avatar
        renojim
        Community Streaming Expert
        9 months ago

        AWolff73, are you connecting the Roku device to your phone's hotspot or to the hotel/dorm's W-Fi?  It's not clear.  Once you factory reset it you have to set it up using something other than a hotel/dorm's Wi-Fi before you can use hotel/dorm connect.

    • lmp3173's avatar
      lmp3173
      Newbie
      7 months ago

      The last several times I have been having the same issue. It's after connecting to the Roku on our devices and it says you need to login.  Normally it takes me to the hotel login page/captivate portal, but instead of the captivate portal pulling up to login to the hotels site it gives an error message saying connection refused. It won't let me get to the hotels login page.  I've e used different devices and been at different hotels. The iPhone won't even take me to the connection page at all, only android. 

       

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        7 months ago

        Hey lmp3173 ,

        I appreciate you sharing this connection issue. It appears that the Roku device connects successfully on an Android, but it has trouble connecting when using just an iPhone. A settings issue may prevent Roku from connecting to your hotel or dorm internet. For further assistance with this problem, I highly recommend contacting your internet provider.

        For more information, visit roku support to learn how to use Hotel and Dorm Connect to connect to the internet.

        Thanks,

        The Roku Community Team