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QueueUnderflow's avatar
QueueUnderflow
Streaming Star
4 years ago

Hotel and Dorm Connect not working for Xfinity wifi hotspot after changing Xfinity accounts

I recently switched Comcast/Xfinity accounts. Previously I had been using the xfinitywifi hotspot on my Roku because it doesn't count against my monthly data cap. I set it up with the Hotel and Dorm Connect option. Now that I've switched Xfinity accounts, I need to log in with my new credentials. But the Roku does some strange things. About half the time it acts like the Internet connection is just fine, but I try to go to any apps they hang due to lack of Internet. The other half the time I get the Hotel and Dorm Connect option, but after about 5 seconds it acts like I already authenticated and again says the Internet connection is fine.

tv & player wifi

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    4 years ago

    Your problem may have been caused by an update to your router which affects some Roku models. If you receive this update it changes the router's wifi connection parameters for the 2.4 GHz wifi band from b/g/n to g/n. This has been reported for routers supplied by Comcast/Xfinity, Cox, and AT&T, but there may be others.

    Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect. The fix is to switch the router configuration protocols from the g/n wifi set by the update back to b/g/n. If you don't have access to your router's configuration controls you may have to have your internet provider do it for you.

    Step-by-step post from AvsGunnar for Comcast/Xfinity users:
    https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m-p/749194/highlight/true#M21388

    • QueueUnderflow's avatar
      QueueUnderflow
      Streaming Star
      4 years ago

      It's not actually my router, it's a public xfinitywifi network that somebody else is broadcasting, presumably from their Comcast-provided router. It was working fine yesterday but then I switched accounts (yesterday, but I guess it kept working for another day) and now it no longer works. For whatever reason when it shows the Hotel and Dorm Connect screen it goes away in about 5 seconds. Not sure why it thinks it has Internet when it doesn't.

      • Ello2022's avatar
        Ello2022
        Roku Guru
        4 years ago

        QueueUnderflow  So are you in a hotel? Dorm? Are you a current xFinity internet subscriber? So you’re trying to connect to an Xfinity hotspot which is designated for Xfinity customers only correct? Why aren’t you using your WiFi?

    • Ello2022's avatar
      Ello2022
      Roku Guru
      4 years ago

      makaiguy  According to the user they have a Roku Stick. The Sticks are dual band. What you are explaining affects the base model Roku Express which only connects to 2.4GHz