Forum Discussion

Acer4ever's avatar
Acer4ever
Reel Rookie
4 months ago
Solved

Hisense Voice Remote won't pair

Hello, I am trying to pair this Hisense Voice Remote to my Roku 3900 device. It is supposed to be compatible. I followed all the steps with no luck. I am using a working remote to put the devic...
remotes
roku player
  • Tivoburkee's avatar
    Tivoburkee
    4 months ago

    The only models of express and express+ that won't accept wifi remotes are 3700 and 3710 models. The 3900 express should pair with wifi remote. But this remote being Roku tv wifi remote, you won't be able to program it for your tv brand. It only knows Roku tv IR commands. 

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
4 months ago

When it comes to Voice remotes the only tv commands that are sent via wifi are Roku TV commands. All non-Roku tv's are controlled via IR. But there is difference between Roku Streamer Voice remotes and Roku tv voice remotes. The former has boat load of tv IR brands, the latter only Roku tv IR commands. 

As for why it's not pairing? Start with fresh batteries, just press and hold the pairing button for 5 seconds and release, let it communicate before pressing another key.