Hallmark TV App show ends before it is finished
The hallmark tv app ends a show before it is over. When I go back to finish, I have to watch the entire show again. How can this be fixed? Thank you.
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I am having the same issue. It has been doing this for the last week or so. It is very frustrating to get to the last 10 to 15 minutes of a movie and have the app start a new one. Please fix ASAP
Same thing is happening on my Roku. Missed the endings to two movies now. I also reported this issue to Hallmarks Crown Media customer service number.
Same issue here! Please fix this issue. It automatically starts to play the next movie in the que, about 10 minutes before the movie I’m watching ends.
#hallmarktv #hallmark
Same problem here too. It's so aggravating! The worst part is that the movie expires within a number of days so we won't be able to watch the ends of these movies unless we happen to catch them on live TV. It's ridiculous! Roku, why in the world is there no option to turn off auto-play?
On a different note, I don't understand why the regular Hallmark subscription doesn't have all of their videos including the newest ones so we can watch them there. Major, major disappointment by Hallmark. I'm new to Roku and so far it's not been the greatest experience with them either. :-(
#HallmarkTV #Auto-play
Is there a fix?
I'm having the same issue. I don't see any replies regarding a fix.
Yes, I also have this problem. I can go to the app on my computer and fast forward through the movie I was watching on my tv via the Roku and catch the end of it. Very annoying. Please fix!
Yes on the Hallmark app. It does say you MAY not be able to fast forward when you start the movie but we were able to and we did it on 2 of the new movies. Maybe it has something to do with our Xfinity service that we get the hallmark channel through?
If so many people are having this issue, then why hasn't it been fixed? First two Christmas movies I tried both ended about 5-10 minutes early and pushed me to another movie and no option to go back and finish. Can even restart as there is no fast forward so you could face the same problem again. It's crazy!
I tried contacting Hallmark on several occasions and got the run around about which group should provide support. They really don't have their support act together very well.
If anyone get a fix or correction, please share...can't help but wonder if this is Hallmark APP or Roku issues.
It is 100% a Roku problem. I loaded Philo and did a free trail. Movies work to the end with no problems.
no reply from Hallmark
Same issue. What's the fix? Missed the end of 2 movies already, and about to return my Roku over this. It is not just happening in the Hallmark TV app.
Been having the same problem as well. The first time it happened I thought it was a glitch. I just watched another movie and it did the same thing. Can't finish the end of the movie! This is extremely frustrating. Roku, please fix ASAP!!!
Please if you are having this issue send a complaint to TVEcustomers@crownmedia.com ! I’ve sent this information but they will be more likely to provide a faster fix if many people report the issue! This is so annoying and it’s not worth having the app!
Megan1993 Email sent. Thanks for the info. Roku has yet to respond to any of the requests on this and other strings regarding this issue. Curious where you got the email for Hallmark..?
Kwoodard58 On Hallmark TV FAQ! https://www.watchhallmarktv.com/faq
Megan1993 I sent email to that same address on the day I first posted this thread and I have heard nothing from Hallmark. I agree that there is strength in numbers and if all of us who have this problem write an email it may improve our chances of action, but since I didn't even get an automated respsponse from that email address I wonder if that is the correct email for these types of problems. Have you received a response from them?
I sent an email. I have not heard back. I just sent a Facebook messenger message and an Instagram message. Let’s see if we can get a response that say. I did them from the hallmark channel https://instagram.com/hallmarkchannel?utm_medium=copy_link
https://m.facebook.com/hallmarkchannel?refsrc=deprecated&_rdr
Hi everyone! As I and I'm sure many of you figured, this was not a Hallmark issue. The problem had been ongoing for several months with many different channels. Anyhow, I had contacted support last Saturday on 12/4 (I SINCERELY apologize for the delay; long story) and so far, after following their instructions, I have watched three different movies on different nights and they all finished right through to the end! That's huge because before I couldn't even watch two in a row all the way to the end. I had already given up and got the frndly channel (You get the Hallmark Channel, Hallmark Movies and Mysteries, Hallmark Drama, Lifetime, Pixl, History Channel, etc...) but for those of you still holding out, this should work. I can't wait to hear how this works out for you all. Here's to watching movies in their entirety!
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Roselyn, Dec 4, 2021, 17:16 PST:
Hi Roseanna,
This is a follow-up email regarding your recent conversation. Unfortunately, the chat got disconnected. please try the following troubleshooting steps and let us know if the issue got fixed. If it's not Please contact us back.
Please try these steps and let me know:
1. Remove the batteries from the remote. Unplug the stick from Tv, wait for 10 secs and plug it back in. You Could try connecting in a different HDMI port. Check if the light is blinking on the stick.
2. Check if you see the Roku screen, after that insert the batteries and press the pairing button inside the battery compartment for about 10 secs until you the green light. We suggest you try with different sets of batteries
Please Do it sequentially and let me know.RESET NETWORK CONNECTION:
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Please reset the network connection by navigating to Settings >System> Advanced system settings > Network connection reset > Reset connection.
After the Reset Home,>settings>network>set up connection>wireless>network name and password.
Regards,
Rose,
Roku Customer Support.
