Forum Discussion

xtina12's avatar
xtina12
Reel Rookie
4 years ago

Hallmark TV App show ends before it is finished

The hallmark tv app ends a show before it is over. When I go back to finish, I have to watch the entire show again. How can this be fixed? Thank you. 
Megan1993's avatar
Megan1993
Reel Rookie
4 years ago

Please if you are having this issue send a complaint to TVEcustomers@crownmedia.com ! I’ve sent this information but they will be more likely to provide a faster fix if many people report the issue! This is so annoying and it’s not worth having the app! 

MSzam's avatar
MSzam
Binge Watcher
4 years ago

Megan1993 I sent email to that same address on the day I first posted this thread and I have heard nothing from Hallmark. I agree that there is strength in numbers and if all of us who have this problem write an email it may improve our chances of action,  but since I didn't even get an automated respsponse from that email address I wonder if that is the correct email for these types of problems. Have you received a response from them?

    • lakat18's avatar
      lakat18
      Newbie
      4 years ago

      December 6th and this is still a thing. Roku fix the Hallmark streaming app.

      • pgladding's avatar
        pgladding
        Reel Rookie
        4 years ago

        Gave up and voted by removing the Roku App for Hallmark.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi everyone,

      Thanks for posting in the Roku Community!

      For more information about that channel's authentication and functionality, you'll want to contact Hallmark TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

      Please let us know if there's anything else we can help you with.

      Regards,
      Mary

      • Kwoodard58's avatar
        Kwoodard58
        Reel Rookie
        4 years ago

        RokuMary-F  Mary, could you provide contact info or direction as to who or which department to contact within Hallmark? Several people on this thread (me included) have attempted to reach Hallmark and there has been no response whatsoever. Any help you can provide will be most appreciated!

        Thanks,

        Kent

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi everyone,

      Thanks for the post.

      We're sorry to hear that you're having this experience. I understand that you are having a channel playback issue with Hallmark TV.

      Hallmark TV controls and manages all content within their channel. We recommend contacting them directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries. 

      You can reach them here: http://www.hallmarkchanneleverywhere.com/faq.html 

      We appreciate your patience with this matter.


      Best regards,
      Mary

      • KRI's avatar
        KRI
        Newbie
        4 years ago

        You are supposed to be able to watch movies on Hallmark TV app but when watching on the app the next day after premiere, the movie auto advances at the end before the movie you're watching finishes. It's been two weeks now of this and no help from Hallmark TV. Is there anything on Roku that can be done to fix this issue? I just spoke with someone at Hallmark. It's a Hallmark TV everywhere app issue nothing to do with Roku or on their end. Unfortunately they have no idea when it's going to be fixed or why it's taking so long (this is week two), but they are working on it and it's not just on Roku. It's on other playback devices through their app.