Hallmark TV App show ends before it is finished
The hallmark tv app ends a show before it is over. When I go back to finish, I have to watch the entire show again. How can this be fixed? Thank you.
Forum Discussion
Hi everyone! As I and I'm sure many of you figured, this was not a Hallmark issue. The problem had been ongoing for several months with many different channels. Anyhow, I had contacted support last Saturday on 12/4 (I SINCERELY apologize for the delay; long story) and so far, after following their instructions, I have watched three different movies on different nights and they all finished right through to the end! That's huge because before I couldn't even watch two in a row all the way to the end. I had already given up and got the frndly channel (You get the Hallmark Channel, Hallmark Movies and Mysteries, Hallmark Drama, Lifetime, Pixl, History Channel, etc...) but for those of you still holding out, this should work. I can't wait to hear how this works out for you all. Here's to watching movies in their entirety!
-------------------------------------------
Roselyn, Dec 4, 2021, 17:16 PST:
Hi Roseanna,
This is a follow-up email regarding your recent conversation. Unfortunately, the chat got disconnected. please try the following troubleshooting steps and let us know if the issue got fixed. If it's not Please contact us back.
Please try these steps and let me know:
1. Remove the batteries from the remote. Unplug the stick from Tv, wait for 10 secs and plug it back in. You Could try connecting in a different HDMI port. Check if the light is blinking on the stick.
2. Check if you see the Roku screen, after that insert the batteries and press the pairing button inside the battery compartment for about 10 secs until you the green light. We suggest you try with different sets of batteries
Please Do it sequentially and let me know.
RESET NETWORK CONNECTION:
=============================
Please reset the network connection by navigating to Settings >System> Advanced system settings > Network connection reset > Reset connection.
After the Reset Home,>settings>network>set up connection>wireless>network name and password.
Regards,
Rose,
Roku Customer Support.
