Forum Discussion

Cgatlin18's avatar
Cgatlin18
Newbie
2 years ago
Solved

Glitchy Flickering Screen

My Tv is roughly 2 years old, never had a problem at all. The other day I was watching a show, and all of a sudden my screen started glitching out, it’s giving out static pixels in certain parts of the screen but covers about half of the screen making my tv useless to watch anything, any solutions?

tv & player support
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago
    Hi Cgatlin18,
     
    Thanks for bringing this issue to our attention. We understand that you are having display issues with your Roku TV. We're glad to help you with this.
     
    Kindly try performing the below steps to see if you can resolve the issue:
     
    1. Power-cycle your Roku TV: unplug it from the wall power outlet and plug it back in.
    2. If possible, restart your Roku TV by going to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
    3. Last resort, kindly try a factory reset: Go to Settings > System > Advanced system settings > Factory reset. 
    We hope one of these fixes the issue. Kindly keep us posted.

    Kind regards,
    Janadee
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Thanks for keeping us in the loop, Tylerpoolos!

    What specific Roku TV is affected? Could you send us a clip of the issue for investigation purposes?

    Additionally, if the suggested troubleshooting steps above did not fix the issue, we would recommend reaching out to the TV manufacturer, as this may be a hardware issue that will require their expertise. You can refer to this link to directly contact support for your Roku TV.

    Keep us posted with your findings.

    Best regards,
    Janadee

  • RokuReynan-L's avatar
    RokuReynan-L
    2 years ago

    Hi MarleneHaddock,

    Welcome to the Roku Community!

    Thanks for letting us know that you are having an issue with your Roku that has vertical flickering on the screen. We would be glad to assist you with this concern.

    In this case, we highly suggest contacting your TV manufacturer for further assistance as this may be a hardware issue.

    You can visit this support article to check your TV Manufacturer's Support

    If you need further clarification and assistance, please don't hesitate to let us know.

    Regards,
    Reynan

  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    bigmatyboy,

    Thank you for posting in the Roku Community!

    We appreciate you reaching out about the flickering screen issue on your Roku TV. We're here to help you resolve the issue and ensure you can enjoy your TV without any hassle.

    Do you have a Roku Branded TV or a Roku TV?

    A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is produced by a Roku partner such as TCL or Sharp.

    For more detailed information about how to determine the difference between a Roku branded TV and a Roku TV, visit our Support page here: How to know if you have a Roku TV

    If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

    For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

    If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

    Please feel free to let us know if you need any additional assistance!

    Thanks,
    Arjiemar

     

     

32 Replies

  • ndNDDD's avatar
    ndNDDD
    Newbie
    5 months ago

    I am having a TERRIBLE time with our ONN-ROKU TV.  It is absolutely terrible all of a sudden for the last few months.  The color is horrible.  Vertical shades of gray lines. A picture freezes and looks like a watermark that is on every channel. This is not on the apps alone but on my actual Roku.  This is terrible. We have done the Factory Reset. We have done the upgrades twice. Nothing works

     

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      5 months ago

      Thanks for sharing this issue here! ndNDDD,

      It appears you're having issues with color quality and vertical lines on your ONN Roku TV. If possible, could you please provide a video or photo of the problem while it’s happening? This would help us better understand and address the issue. Thank you!

      I await your response

      Thanks, 
      Roku Community 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago
    Hi Cgatlin18,
     
    Thanks for bringing this issue to our attention. We understand that you are having display issues with your Roku TV. We're glad to help you with this.
     
    Kindly try performing the below steps to see if you can resolve the issue:
     
    1. Power-cycle your Roku TV: unplug it from the wall power outlet and plug it back in.
    2. If possible, restart your Roku TV by going to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
    3. Last resort, kindly try a factory reset: Go to Settings > System > Advanced system settings > Factory reset. 
    We hope one of these fixes the issue. Kindly keep us posted.

    Kind regards,
    Janadee
    • CharlieH01's avatar
      CharlieH01
      Newbie
      7 months ago

      My device continues to flicker on the left side, 30% of the of the screen. I have tried the three suggested procedure, repowering, factory reset, and reconnecting to the outlet.

      • JWS9518's avatar
        JWS9518
        Roku Guru
        7 months ago

        CharlieH01  What brand is the TV?  I would reach out to the customer service for that manufacturer (Onn, Hisense, TCL) directly unless it is a Roku owned brand TV.   Unfortunately, you likely have a screen going out and unless you are still under warranty from the manufacturer, you will have to try to get repaired or replace it.  

    • Ajwild001's avatar
      Ajwild001
      Newbie
      8 months ago

      I have a TCL Roku TV and none of these solutions worked

      • JWS9518's avatar
        JWS9518
        Roku Guru
        8 months ago

        Ajwild001 

        The solution is to contact TCL for technical support or warranty support if still under warranty.  It sounds like you have a bad screen, backlight or control board in your TV, which is common for budget level brands.

    • themilkywayy's avatar
      themilkywayy
      Reel Rookie
      9 months ago

      I tried every single tip you gave me and it doesn’t work at all, the screen is still glitchy and I just don’t know what to do. Yesterday I turned on my tv and it randomly started doing it, I got super confused and worried than I might’ve broke it, so I decided to contact you guys.