Forum Discussion

Fumminstobe94's avatar
Fumminstobe94
Reel Rookie
3 years ago

Franklin T10 And Roku connectivity

I've got a Franklin t10 hotspot from T-mobile and it will not connect to the Roku TV. I've changed the APN to fast.t-mobile.com IPV4 and the TV will then connect to the hotspot but the speeds are le...
tv & player wifi
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Fumminstobe94

Thanks for the post.

We would be more than happy to investigate the issue you are experiencing, but will need more information. Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • when did you start seeing this issue occur
  • steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

  • Fumminstobe94's avatar
    Fumminstobe94
    Reel Rookie
    3 years ago

    It started 2-3 months ago- the connection had been working fine with the APN Fast.T-mobile.com IPv4 before then. Now with the APN Fast.T-Mobile.com IPv4 the roku will connect to the network but the connection is so slow it fails to connect to the internet. With the standard APN of Fast.T-mobile.com IPv4v6 the roku will not connect to the network.

    Thanks for your help!

    TCL Model- 55s421

    Hardware ID- 7136x

    Serial Number- YN00MR039635

     Software Version- 11.5.0 build 4235-30

    • MarkyP's avatar
      MarkyP
      Newbie
      3 years ago

      I just got the new Franklin T10 from Tmobile and all my Rokus will connect to the wifi, but cant connect to the internet also.  Please help with this issue.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi MarkyP,

        Welcome to the Roku Community!

        We understand you are having difficulties connecting your Franklin T10 mobile hotspot to your Roku device.

        Please be advised that we don't recommend using mobile hotspots as they aren’t usually as reliable as home broadband. Roku devices perform well with most home broadband services. 

        If you're continuing to have troubles, please reference our helpful FAQ article: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet | Official Roku Support. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.

        Please keep us posted and we'll continue assisting you from there.


        Best regards,
        Mary