Forum Discussion

25th_Floor's avatar
25th_Floor
Reel Rookie
2 years ago
Solved

First time user: Can't complete first setup

I just bought a Roku today. Never used one before. I didn't get very far, and now I'm stuck with a useless product. I connected the device to my TV through the HDMI port and connected it to a power s...
TV & Player Setup
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi 25th_Floor,

    Thanks for keeping us posted, and welcome to the Roku Community!

    We appreciate the troubleshooting steps you have taken so far. No worries; we'll be more than happy to assist you further with this issue that you had with the Roku device since it was not working on your TV. A Roku device might not work on a TV for a few reasons, including incorrect cable connections (HDMI not plugged in properly), a faulty cable, the wrong TV input selected, or a power issue with the Roku. Check the connections, power source, and TV input settings to troubleshoot the issue.

    Cable connections:

    • Ensure the HDMI cable is firmly plugged into both the Roku and the TV.
    • Try a different HDMI cable to see if the current one is faulty.

    TV input selection:

    • Make sure your TV is set to the correct input where the Roku is connected.

    Power source:

    • Check if the Roku is properly plugged in and receiving power.
    • Try a different power outlet.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Best regards,
    John

Jimmy15's avatar
Jimmy15
Newbie
12 months ago

First time user: Can't complete first setup it gets to the update but nothing after that it just keeps looping over and over again 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
12 months ago

Welcome, Jimmy15.

Thanks for sharing it here in the Roku Community!

We understand that you're encountering an unexpected behavior when trying to activate your new Roku device. We're here to provide assistance so you can start streaming in no time.

To troubleshoot this you might try factory resetting your Roku device to restart the activation process. Also, the inability to update during the activation process might be due to a slow internet connection. You might try connecting your Roku to a different internet connection, such as a mobile hotspot, to see if the update problems will be resolved.

Please let us know if this works for you. 

All the best,
Emman

  • 25th_Floor's avatar
    25th_Floor
    Reel Rookie
    11 months ago

    Thanks everyone. I was able to resolve the issue by rebooting the setup process (probably from the advice I got here, thank you) and I've had no issues since.

    One word of advice to new users like myself:  if you use different inputs (such as a digital TV antenna, a computer, etc.), after you start your TV (even if you haven't changed the input setting), you might need to press the Home button on your Roku remote. This helps your TV to recognize the Roku device and display the Home Screen. After that, you'll be able to choose whatever app or channel you want to watch.

    • Strega2's avatar
      Strega2
      Roku Guru
      11 months ago

      Many Rokus have an optional power saving mode that is turned on by default.  If pressing a key to wake up the Roku bugs you, you can turn it off at: Settings -> System -> Power -> Auto power savings

      The cost is a tiny bit more energy usage.  (Idle Rokus don’t use much power even without the power savings feature.)

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      11 months ago

      Greetings from the Roku Community, 25th_Floor!

      Thanks for letting us know about this and for sharing your thoughts. We value your feedback and are happy to know that you sorted out your issue.

      Feel free to let us know if you need further assistance. We appreciate your patience and understanding.

      Happy Streaming! 💜

      All the best,
      Chel