Excellent wifi strength but roku has no internet?

Same problem.  Called my internet provider, got a new fast router and called their support twice, no help from Roku, can't get through.  Was able to "chat" with a Roku tech for a short while, they couldn't help and got off the thread when they realized they didn't know.  Bought  new Roku today and this one won't connect either.  Bringing the Roku back to the store tomorrow and buying a firestick, won't EVER buy a Roku TV, no way.  Absolutely no customer service.  Will no longer be a customer.  

When the roku tv makes the wireless connection, it is verifying both wireless and internet connectivity before it completes successful.  It looks like that is what is happening to you, but the download speed is low.  If your other devices on the network are working ok, then the problem may be that where the tv is located.  Try moving it to a different location to see if this works better, at least you will know if that is the cause.  If that does not improve, I would go to the settings to reset the network to default and try again.

I simply had to reply to this...read on and see why.

I had your identical problem.  I did lots of research.  I went through all the steps.  Even using the secret menu.  Bupkus!

In desperation I finally called the cable provider (you know the one - the one that rhymes with Bombast).  After many button pushes I was finally connected to a RLH (Real Live Human).

Who PATIENTLY listened to all of my concerns.  Then pinged the router, reset it remotely, had me unplug my Roku and plug it back in.

Who knew that you could achieve constant 25 MBps?  The clarity!  Gosh...it's like going from cave drawings to 4K instantly!  After a couple years of this service I thought normal was 3 Mbps and buffering was just to be expected.

Little did I know that one call to the internet provider would cure it all in mere moments.

There are so very few tales told of outstanding customer service that I felt obligated to share this one.

Best of luck to you, reader!

This happened to me randomly one morning, after resetting the router and doing a hard restart on the TV oh, that still did not work. What did finally work was wiping roku system cache partition. Using the Roku remote:

1. Press the home button 5 times

2. Press the F button on the direction pad once

3. Press the rewind button twice, then the forward button twice.

This system will freeze for 10 seconds then restart oh, it should fix the problem. I would do this reset procedure about once a month

you are late on your bill if this happens. i have "free" roku, but pay xfinity for isp. shur nuf they blocked me unitil i paid. they have no right. this is sooo foul stinkin sad

I was having same issue, my issue was that WiFi router needed updated firmware installed 

Same issue - ROKU sees the wifi, but no live as can't see the internet - stupid idea!!  

OK my service provider is xfinity - rebooting ROKU or my XFinity router didn't fix, BUT.... going into the XFinity router settings - and selecting splitting the wifi channels to enable showing 2.4 and 5GHz channels. worked nicely.  Save and Exit.  Check on ROKU - (internet service via xfinity.

You need to access the Xfinity router via a wifi connected laptop.

Happy streaming.

If you have metro pcs . Their phones apn seetings don't work you have to create a new apn setting. And add. ",dun" to what is already listed under the apn type.  Took me 9 months to solve this problem. All 3 of my rokus connect now no problem.