Forum Discussion

Flip7607's avatar
Flip7607
Reel Rookie
6 years ago
Solved

Excellent wifi strength but roku has no internet?

So I have an excellent wifi signal strength connection but no internet. I have reset my router, restarted the tv, gone to advanced setting and reset the network connections, and even factory reset t...
tv & player wifi
  • Flip7607's avatar
    Flip7607
    6 years ago

    Hopefully this helps for you guys. I was able to solve my connectivity problem by opening the Wi-Fi secret menu and adjusting my router based on the antenna strength and glitch/sec bars. I had to move my tv about an inch forward which dropped the glitch/sec down to 1/4 the bar. Before the inch move it was maxed. Stupid, I know. But, it seemed to work.

    To access the secret menu you have to go to the home screen and hit the following button order quickly: Home, Home, Home, Home, Home, Fast Forward, Play, Rewind, Play, Fast Forward. 

    This opens the secret menu. I selected Wireless Secret Screen which shows the Antenna and Signal Strength and the Glitch/sec. I then reset my drivers and adjusted my tv (moved it forward about an inch) and the glitch/sec went from max to 1/4 bar.

    Since I've done this I haven't had any connectivity issues. Hopefully this helps others who were experiencing the same error.

     

     

    Additional resources you might find helpful:

Seensome's avatar
Seensome
Reel Rookie
4 years ago

I simply had to reply to this...read on and see why.

I had your identical problem.  I did lots of research.  I went through all the steps.  Even using the secret menu.  Bupkus!

In desperation I finally called the cable provider (you know the one - the one that rhymes with Bombast).  After many button pushes I was finally connected to a RLH (Real Live Human).

Who PATIENTLY listened to all of my concerns.  Then pinged the router, reset it remotely, had me unplug my Roku and plug it back in.

Who knew that you could achieve constant 25 MBps?  The clarity!  Gosh...it's like going from cave drawings to 4K instantly!  After a couple years of this service I thought normal was 3 Mbps and buffering was just to be expected.

Little did I know that one call to the internet provider would cure it all in mere moments.

There are so very few tales told of outstanding customer service that I felt obligated to share this one.

Best of luck to you, reader!