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Gloria231's avatar
Gloria231
Newbie
8 months ago
Solved

Error 014.50 unable to connect wireless network

  • Unable to connect to wireless network on my TCL•Ruku TV receiving error 014.50

I have unplugged the TV for 30mins before attempting to connect to my wireless network. I also tried to connect to an alternate wireless network, such as my mobile phone to sill receive the same error message unable to connect to wireless network. My network is working fine on other TV in different room.

tv & player wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Thanks for the photo! Bear13121312​ 

    Error code 014.50 means your Roku device is having trouble connecting to Wi-Fi. Have you tried the troubleshooting steps from Roku supportRokuHaz-M​? If not, please give those a try. If that works, the issue is likely with your home network—contact your Internet provider for further assistance.

    Let us know how you find out!

    Roku Community Team

15 Replies

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        2 months ago

        Thanks for the photo! Bear13121312​ 

        Error code 014.50 means your Roku device is having trouble connecting to Wi-Fi. Have you tried the troubleshooting steps from Roku supportRokuHaz-M​? If not, please give those a try. If that works, the issue is likely with your home network—contact your Internet provider for further assistance.

        Let us know how you find out!

        Roku Community Team

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    8 months ago

    Welcome to the Roku Community! Gloria231,

    Error code 014.50 indicates a wireless connection issue. Your Roku device may be experiencing a weak signal due to distance, obstacles, or a weak router. To fix it, Restart your router by unplugging it for 10 seconds, then re-plugging it. 

    For more information, check out the support article How to improve the Wi-Fi or wireless internet connection to your Roku streaming device. Let us know if it's still not working, and we'll help.

    The Roku Community Team 

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        7 months ago

        Hey willieq101,

        Just to double-check, what troubleshooting steps you've done and tell us more about the issue? 

        Let's figure out what went wrong together.

        Thanks,
        Roku Community Team

  • edmondsherman's avatar
    edmondsherman
    Channel Surfer
    2 months ago

    That error usually means your device can’t connect to the Wi-Fi network. Try restarting your router and device, make sure the Wi-Fi password is correct, and check if the signal is strong enough. If it still doesn’t work, reset the network settings or reconnect to the Wi-Fi from scratch.

  • edmondsherman's avatar
    edmondsherman
    Channel Surfer
    2 months ago

    This error (014.50) usually means Roku connects to Wi-Fi but doesn’t get an IP address from the router, often due to DHCP or signal issues. Restarting the router or setting a static IP can help. I also found another Roku Community thread where users fixed it by reserving an IP on their router