Forum Discussion
Have you tried restarting the roku in settings or unplugged it from power for 30 seconds and then plugged it back in? It fixed mine for a couple of months although today that stopped working for me.
Yeah nothing has worked this day 3 of this was working just fine I unplugged the tv and every since it will not connect to internet nor my hotspot
- RokuJohnB2 years agoCommunity Moderator
Thanks for keeping us posted, and welcome to the Roku Community!
We understand you're unable to update the software of your Roku device or TV. We're happy to help. Please check out this support article here on how to fix Roku streaming device update problems.
If the problem still persists, please keep us posted.
Best regards,
John- Bri99102 years agoReel Rookie
Yes still not working I’ve tried all the steps and still no luck
- RokuJohnB2 years agoCommunity Moderator
Thanks for the follow-up, Harambur Bri9910!
We would like to gather more information regarding this issue that you are encountering. Can you please provide the following information below?
- Did we recently make any changes to your network or network provider?
- Have you tried to restart your modem and router?
Note: Your Roku TV system or streaming player must have a good internet connection to perform a software update. If, for some reason, this connection is unreliable or there is an unexpected outage, your Roku device may be unable to update to the latest software.
We look forward to your responses and gathering your details.
Thanks,
John