Forum Discussion

Karbear12's avatar
Karbear12
Newbie
2 years ago
Solved

Connecting to starlink satellite… even though it says I am on my phone

I’m connected to satellite but Roku says I’m not. What do I do…………………

tv & player wifi
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Karbear12,

    A warm welcome to the Roku Community!

    We're sorry for any inconvenience this may have caused. Let's try these quick steps here by navigating to Settings > Advanced system settings > Network connection reset > Reset connection. Also, make sure to restart your router and then try to reconnect your device.

    Please let us know if this works for you. Thank you!

    All the best,
    Chel

13 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Karbear12,

    A warm welcome to the Roku Community!

    We're sorry for any inconvenience this may have caused. Let's try these quick steps here by navigating to Settings > Advanced system settings > Network connection reset > Reset connection. Also, make sure to restart your router and then try to reconnect your device.

    Please let us know if this works for you. Thank you!

    All the best,
    Chel

    • Greg16380's avatar
      Greg16380
      Newbie
      2 years ago

      My Roku recognizes my Starlink set up, but will not let me watch anything “no satellite connection found”!!! Greg

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        2 years ago

        Greg16380 we need more detail. What is the model number of your Roku? Also, I've heard that there's one model of Starlink modem that only supports a single device, so a separate router is necessary to connect multiple devices. I don't believe all of their modems are like that, but if yours does that it would completely explain the error you are receiving.

    • Pwow's avatar
      Pwow
      Reel Rookie
      6 months ago

      This is not working. It worked on one tv but other will not reconnect at all on other even though it says WiFi strong. Rebooted router and Roku several times

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        6 months ago

        Pwow see my comment about at least one Starlink modem only supporting a single connection. In cases like this, I suggest adding your own router to the Starlink's Ethernet port (connected to the WAN port on the new router) and let this router handle all of the other connections. I had to do this for a client that had a Comcast modem that would also only allow a single connection. Added the router and then we could connect everything. 

  • holden007's avatar
    holden007
    Reel Rookie
    2 years ago

    I'm having the same experience recently with Starlink. I've restarted the Roku, rebooted the router and I've quadruple checked the password is correct. I have also reset the network connection as recommended.

    The weirdest thing, which I think indicates this is a Roku issue, is that I can see that the Roku is in fact connected to my router and has an IP. I was also able to watch the device disconnect from my network when I restarted it and watched it automatically reappear in my device list.

    Despite all of that, the Roku is still saying it's offline.

    My router is setup to support both 2.4 & 5 GHz, and I have a mix of devices on the network using both bands without issue.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi holden007,

      A warm welcome to the Roku Community!

      We understand that you are having a connectivity issue with your Roku device. We'd like to take action on this, but we need more details to see if there are any options that we can look further into.

      Refer to these questions to better identify the issue you're experiencing:

      • What Roku device and model are you using now that has an issue? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
      • Are you using your network's 2.4ghz or 5ghz band (go to Settings > Network > About) and look at the wifi channel number. (ch. 1-11 will be 2.4ghz, higher numbers 36 and up will be 5ghz.) Channels 52-140 are considered DFS channels, so there may be an issue with how the router or device handles them. Not all Roku devices support DFS, so the model numbers from above are pertinent).
      • Do the disconnections occur while watching content after a certain amount of time being idle or after you are finished streaming (i.e., each time you turn on the TV, you see the Roku is disconnected)?
      • Are there any error codes or messages (i.e., 14.30 error) or just a simple Not Connected in the upper right corner?

      We look forward to hearing from you with the details and looking closely into this issue.

      All the best,
      Chel

      • holden007's avatar
        holden007
        Reel Rookie
        2 years ago

        Thanks for the help. Answers below:

        • Roku Express (purchased 2 year ago and has been working fine until a week ago)
        • This information isn't available since the Roku is saying that it is disconnected. My router is running in mixed mode and I have a variety of both 2.4 GHz & 5 GHz devices on my network – they are all operating fine.
        • There is no connection, so nothing works
        • Error code is 014.50