Closed captions turning on
Both of my Roku devices turn on CC (closed Captioning) randomly. It seems like the system software has the coding reversed. The system programming should never default to turn on CC anywhere. It should do the opposite and turn it off. The only time CC should come on is when you manually turn it on CC. This is not a user problem or someone else’s problem. This is a Roku problem.
Check your app programming and make sure you are not turning CC on except when the user manually turns it on.
I’m not the only one complaining about this.
Hi limetaljake,
Greetings from the Roku Community!
Thanks for reaching out and for sharing your experience about this issue. Please note that individual channels and apps have their own settings that may override the settings in the Roku menus. You should check within each channel's settings and disable captions separately for each one. Some channels have their own caption settings that are independent of the system settings.
Channel providers are responsible for managing their content programming, including closed captions and subtitles. If changing the captions in the Roku settings does not resolve the issue, contact the channel directly.
Let us know if there's anything else we can do to further assist you.
Regards,
Rey