Forum Discussion

laja's avatar
laja
Newbie
2 years ago
Solved

Closed captions turning on

Both of my Roku devices turn on CC (closed Captioning) randomly. It seems like the system software has the coding reversed. The system programming should never default to turn on CC anywhere. It shou...
tv & player features
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    3 months ago

    Thanks for the update, js52trade​!

    We're glad that the workaround worked for you! Yes, some channels aren't affected by the system's settings and need to be manually turned off or on. That's why you may have noticed that they're still on even when the Roku settings are off.

    We hope this clarifies everything! If you ever need more help, feel free to reach out!

    Roku Community Team

Warrensnook's avatar
Warrensnook
Newbie
12 months ago

I was experiencing this and it was driving me mildly insane!  I kept going to the menu....Settings...Accessibility...Closed captions....off.  I would go back to the channel/app (didn't matter which one...they would all do it periodically,  some of them constantly.   I discovered there is another way to get to CC settings.  Press the * button from your Roku remote.  CC is the very first thing that pops up and it was set to "On constantly."  I shut it off from the button and the problem is gone!  Amen

kbradley38's avatar
kbradley38
Newbie
12 months ago

I've tried everything:

1. From settings turned off - They turn back on
2. Used the * - They turn back on
3. Deleted and redownloaded apps - Still come on
4. Went into the apps themselves turned them off - Roku turns them back on 
5. Reset the device - Turned back on
6. Used voice control and prompted the device to turn them off permanently - They come back on 

I have the Roku Ultra 4K+ and the Roku Express 4K+, it does it on both. This is 100% a Roku issue has nothing to do with the apps