Forum Discussion

Kbendz14's avatar
Kbendz14
Reel Rookie
11 months ago

Closed Caption won’t turn off

I try to close the Closed Caption off by going to settings-accessibility- turn off. It continues to turn back on with out prompting it on. It’s annoying and a displeasure. Please help.

tv & player features

3 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    11 months ago

    Hi, Kbendz14.

    Welcome, and thanks for posting here in the Roku Community!

    We understand that you're experiencing issues with closed captioning while streaming, and we would like to help.

    To help us understand the issue better, could you let us know about...

    • In what specific channel or show does the closed-captioning continue to show even when turned off?
    • What Roku device is affected by this issue?

    In the meantime, you may visit this support article: Turning closed captions on or off.

    Please keep us posted. 

    Thanks,
    Emman

    • speedball0622's avatar
      speedball0622
      Newbie
      10 months ago

      I’m having this issue Watched 2 full season of From on Prime with no issues. The third season starts and no matter What i do the captions will NOT TURN OFF

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        10 months ago

        Welcome to the Roku Community, speedball0622!

        We appreciate you reporting the trouble with the Closed Captioning on the Amazon Prime Video channel on your Roku device.

        We all love streaming without interruptions—let’s get this sorted!

        Closed captions are not visible until activated. For some service providers, closed captions are activated from within the channel. For many channels, closed captions can be activated from the settings of your Roku device.

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. To open the Captions menu, select Accessibility. If Accessibility is not listed, select Captions.
        4. Select Captions mode and choose when captions appear

        For channels that use the closed captioning settings available on your Roku device, closed captions can often be turned on or off during playback.

        1. After playback begins, press Star * on your Roku remote to open the Options menu
        2. Scroll and select Closed captioning.
        3. Choose when captions appear

        Note: not all channels make this feature available. The setting is retained for future programs when closed captions are turned on or off during playback.

        For reference, visit our Support article on how to enable closed captioning.

        Let us know if this helps or if you need additional tips to speed things up!

        Thank you,
        Chel