Forum Discussion

VDG's avatar
VDG
Reel Rookie
8 months ago

Can't get Roku streaming stick to connect to new network

Installed new network (new router), everything works on network except Roku streaming stick. Network is showing Excellent connection on TV, But set during setup the roku stick will not connect after ...
tv & player wifi
Tlpnet's avatar
Tlpnet
Reel Rookie
8 months ago

I'm having the same issue with both of my Roku streaming sticks (one 4K, one 4K+).  The difference between your issue and mine is that it's the same router.  My suspicions is that it was caused by upgrading to 14.1.4 Build 7709.  Both sticks were working just fine with Build 7708.  Are you also on 7709?

  • VDG's avatar
    VDG
    Reel Rookie
    8 months ago

    I honestly don’t know. I’m happy to check if you tell me how. Sorry 

    • Tlpnet's avatar
      Tlpnet
      Reel Rookie
      8 months ago

      Go to Settings, System, Software update.  Hit Enter, and it will show you the Software version and Build number.

      • JWS9518's avatar
        JWS9518
        Roku Guru
        8 months ago

        Tlpnet VDG 

        Try resetting your network connection.

        1. Press the Home button on your Roku remote
        2. Select Settings
        3. Select Advanced system settings
        4. Select Network connection reset
        5. Select Reset connection

        If that does not work, I would also suggest trying a system restart or unplugging the power to the device for 30 to 60 seconds and see if that helps.