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Mick11's avatar
Mick11
Newbie
6 hours ago
Solved

Can't connect to internet - Error 014.50

Trying to connect, it says Error 014.50. What does that mean. 

tv & player wifi
  • RokuRiamie-D's avatar
    RokuRiamie-D
    5 hours ago

    Hi there Mick11​

    We get that you're having trouble connecting your Roku device to your Wi-Fi. We are here to assist you.

    Error code 014.50 means your Roku device can’t connect to the Internet. Let's see if this works for you.

    1. Check your Wi-Fi and password
    2. Try connecting a phone, tablet, or laptop to the same Wi-Fi network. If it doesn’t work, contact your Internet provider.
    3. Restart your Roku device
    4. Restart your router and modem


    For more tips, visit this link. Let us know how it goes!

    Roku Community Team

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    5 hours ago

    Hi there Mick11​

    We get that you're having trouble connecting your Roku device to your Wi-Fi. We are here to assist you.

    Error code 014.50 means your Roku device can’t connect to the Internet. Let's see if this works for you.

    1. Check your Wi-Fi and password
    2. Try connecting a phone, tablet, or laptop to the same Wi-Fi network. If it doesn’t work, contact your Internet provider.
    3. Restart your Roku device
    4. Restart your router and modem


    For more tips, visit this link. Let us know how it goes!

    Roku Community Team