Forum Discussion

jghd0811's avatar
jghd0811
Channel Surfer
2 years ago

Cannot see my 75" Roku Plus Series 4K TV in my Samsung S24 Ultra Smart View

Dear All,  I recently bought a 75" Roku Plus Series 4K TV and also a Samsung S24 Ultra, but I cannot share my smartphone screen using the Smart View in the 75" Roku Plus Series 4K TV. Sometimes the...
jghd0811's avatar
jghd0811
Channel Surfer
2 years ago

Hi Kash, 

Thank you very much for your patience sharing with me this very complete information. 

Yes, before reach out to the community with this post, I already tried those suggestions and some others. 

My point is that when I open "SmartView", even seeing some others ROKU Tv's, I cannot see mine. 

I can see using the Roku Remote Control with the app from my phone, I can connect my youtube, sopitfy, even a wireless connection through windows 11 but again, even I can see others TV in my smartView, I cannot see my 75" Roku Plus Series 4K TV. 

I clicked in the option "Cannot find the device you are looking for" and only said to reset the TV, I already did it, I reset with factory settings the TV and the phone but still cannot see my 75" Roku Plus Series 4K TV in the SmarView. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Thanks for keeping us posted, jghd0811 

It seems that the issue has been persistent despite the efforts of performing various troubleshooting steps in an attempt to resolve the issue, and we appreciate your cooperation with us. We'd like to conduct further investigation into the issue. Could you please provide us with the following information below:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • A photo or video clip referring to the issue,

This informaiton will be the basis of our investigation, and once this is received, our team will be working on it for a resolution.

Your response would be much appreciated.

Best wishes,
Kash

 
 
 
 
 
 
 
  • jghd0811's avatar
    jghd0811
    Channel Surfer
    2 years ago

    Thank you very much for your support, 

    Please find the info below: 

    Roku device model: 75R6AX

    serial number: X01300PR7A4C

    device ID: S0P073CR7A4C

    and software OS/versión: 12.5.0 COMPILATION 5101-ET

    The problem is not with a channel, the problem is that my Smart View can see the Roku TV of my neighboor but not mine, I cannot duplicate my screen using Smart View because my TV does not let be detected. I can send my netflix or youtube but not through Smart View. 

    Please, see the images attached. 

    • Ifex's avatar
      Ifex
      Reel Rookie
      2 years ago

      I have same issue with my TCL Roku TV 75 inch

       

       

      • Ifex's avatar
        Ifex
        Reel Rookie
        2 years ago

        Here is my TV details RokuTakashi 

        TCL model:75S451

        Hardware ID :G140X

        Serial number: XO1200WSDPAM

        Software version : 13.0.0