Can’t get past unable to update software

Hi Agreene2802 

Thanks for reaching out here in the Community!

Could you tell us specifically the troubleshooting steps you've performed? Have you tried connecting your Roku device to a different wifi network? Please also reply here with the serial number of the affected Roku. This can be found on the Settings menu by navigating to Settings > System > About. 

We'll be able to further assist you from there.

All the best,
Kariza