Bring Back Channel Feedback Options
In one of the recent updates it seems Roku has removed the option to give feedback about channels when bringing up Options. I can no longer report failures to load or log in, failures of video to pl...
Forum Discussion
@KageRyu is not complaining about channel content. It is a complaint about options presented via the * key on the Roku home screen grid of channel tiles.
I have two Rokus that have been updated from 12.0 to 12.5 (Streaming Stick 3600 and Streaming Stick 4k+ 3821). On both of them, when highlighting a channel tile in the channel grid and pressing the * key on the Roku remote, there is no longer an available "Give us feedback" option. This is not channel dependent - it's that way on each of the half dozen or so tiles I tried.
On my two installed Rokus that are still on 12.0 (Streaming Stick+ 3810 and TCL Roku TV) , the "Give us feedback" option is still present.
This is clearly a change in Roku version 12.5 and is yet one more step backward with this version.
I am having the same issue - the inability to report channels being glitchy, not loading, etc. It “seemed” to make a difference once something was reported now it appears we have no recourse.
And, as someone else mentioned, the ability of Roku employees to understand English is severely lacking. Roku better get its act together asI have 3 units and when they die I’m not replacing them.
