Forum Discussion

KageRyu's avatar
KageRyu
Channel Surfer
2 years ago

Bring Back Channel Feedback Options

In one of the recent updates it seems Roku has removed the option to give feedback about channels when bringing up Options.  I can no longer report failures to load or log in, failures of video to play, inappropriate content, or other issues that used to be available on the options menu.  Now I merely have the options to move the channel, check for updates, or remove it.

Additionally now my remote often becomes unresponsive with an onscreen message instructing me to press a button that doesn't exist and speak my command when there is no microphone!

This comes on the heels of several channels just vanishing from my home screen. This comes on more and more content being removed from the Roku channel and Free on Streaming menus and being replaced with garbage reality shows and multiple categories pushing premium channels. This comes on the heels of nearly 2 years where certain channels just do not work at all no matter hom many times you remove or reinstall them (netflix, Disney+, and Huluu).

 

Seriously Roku? Your player and services just keep getting worse.

tv & player features

15 Replies

  • We_3's avatar
    We_3
    Newbie
    2 years ago

    is there any update from Roku on whether they will be bringing back the channel feedback options?

    literally used it yesterday, went to use it again today (same issue) and the options are gone.  

    • Susanvgaylor's avatar
      Susanvgaylor
      Channel Surfer
      2 years ago

      I haven’t heard anything from Roku regarding the Channel Feedback Option unfortunately. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, We_3 Susanvgaylor

      Thanks for posting here in the Roku Community regarding bringing back the Channel Feedback Option.

      We appreciate your feedback on this and rest assured that we have taken note of this. Your input is valuable to us, and we'll pass this on to the team for review and consideration.

      If there's anything we can assist you with any inquiry or concern, please feel free to reach out to us.

      All the best,
      Kash

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi KageRyu,

    Thanks for posting here in the Roku Community!

    We appreciate and value your feedback regarding the latest feature update of the new software version. We always aim to provide our customers with the best streaming experience and convenience when using our services. This has been noted, so please stay tuned for future updates.

    Regarding your remote, please try to restart your system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) and see if it fixes the issue.

    On the other hand, there may be instances of content that have vanished due to changes in contracts. It's possible that the content was removed, as TV show and movie content availability may vary at times on The Roku Channel. We would recommend checking periodically to see if the content returns in the future. Also, Roku only transmits the channel and is not responsible for the ads and contents within a certain app (such as Netflix, Hulu, etc.). The respective channel is solely responsible for choosing the content and ads, and we have no control over the programming or operation of the channel. We recommend contacting the affected channel's support team to report the issue and for further help.

    You can also check out this support article if you experience channel playback issues.

    We hope this helps, and let us know if there's anything else that we can do to assist you.
    All the best,
    Eunice

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      RokuEuniceL-

      @KageRyu is not complaining about channel content.  It is a complaint about options presented via the * key on the Roku home screen grid of channel tiles.

      I have two Rokus that have been updated from 12.0 to 12.5 (Streaming Stick 3600 and Streaming Stick 4k+ 3821).   On both of them, when highlighting a channel tile in the channel grid and pressing the * key on the Roku remote, there is no longer an available "Give us feedback" option.  This is not channel dependent - it's that way on each of the half dozen or so tiles I tried.

      On my two installed Rokus that are still on 12.0 (Streaming Stick+ 3810 and TCL Roku TV) , the "Give us feedback" option is still present.

      This is clearly a change in Roku version 12.5 and is yet one more step backward with this version.

      • davidjazz's avatar
        davidjazz
        Roku Guru
        2 years ago

        I always wondered who actually got the feedback.

        Was it Roku, the channel creators or maybe no one and that's why they removed it?

    • KageRyu's avatar
      KageRyu
      Channel Surfer
      2 years ago

      None of Roku's Staff suggestions were remotely useful or helpful in any way.

  • HiltTilt's avatar
    HiltTilt
    Newbie
    2 years ago

    100% charter TV stays broken worry few week in a new way and they're much slower to fix now that they removed the feedback feature. On demand screen infinitely loads and won't open properly. Can't use the app to provide feedback anymore. Silly change.

    • tresf's avatar
      tresf
      Channel Surfer
      2 years ago

      I have a very minor bug I'd love to report with the YouTube app but I have no idea where to report it.  There are some people on Reddit complaining about it, but that's on deaf ears.  I was going to start a new Roku forums post, but it's not a Roku bug, it's a YouTube bug.  I'd love to be able to provide feedback to app developers. 😕