This happened last year then stopped. Now it’s happening again! Banner at bottom of screen asks “Exit Hulu?” (Or whatever I’m watching) Two choices EXIT or CANCEL. IF I hit either one I’m thrown out to the “Add RDIO channel” screen!!!! Roku needs to send out a FIX for this very annoying problem! I have a 55 inch TCL ROKU TV. It happens both with the TCL ROKU remote and with my Roku phone app.
Hi Pjmck
Thanks for the post.
We would recommend trying to unplug your TV for 10-15 minutes and then plugging it back in to see if that resolves the issue you are seeing.
Please keep us posted on what you find out.
Warm Regards,
Lianna
Nothing works to get off RDIO. Pressing any button on the remote takes you to RDIO. Can’t even power it off!! Please find a way to fix the software bug!!!
My TCL reputv is stuck in Rdio mode cannot do anything even went and purchased a new remote cannot get there about my TV they are doing nothing to fix this as I read several complaints time we take a stand and get these people to fix it
We had the same problem. However, the problem was our own Roku remote. Once we replaced it with an updated remote the problem went away.
Hi Mperrault,
Thanks for bringing this to our attention.
We understand and share your sentiments. We'd be glad to assist.
For us to provide you with an accurate resolution, may we know the following details:
We recommend performing a system restart on your TV initially just to check for improvements. To do so, go to Settings > System > Power (skip if option unavailable) > Restart.
Please keep us informed.
All the best,
Janadee
Janadee, every single button you press on the controller takes you to the Rdio app. There is no way to use the controller to go to Settings and perform a Restart. I’ve seen numerous complaints about this issue and not a single effective solution.
I’m having the same problem when I turn on my roku tv, it automatically goes to the RDIO app page regardless of what button is pressed. I’ve tried unplugging the tv and replugging it in but it goes back to RDIO. It’s obviously a software glitch and nothing seems to work. Has anyone been able to resolve the issue? Has Roku released any software updates to address the RDIO problem? These threads seem very old so I have very little hope that Roku has fixed it.
Mariaeuge, if it's the remote malfunctioning, no update is going to fix it. Try using the mobile app as a remote and if the problem goes away you'll know it's the remote.
I am having the same issue, nothing seems to work. I've turned it off, unplugged for the 15 minutes, cleared the cache on the remote, deleted un-used apps. I've now ordered a remote. Idk what else to do. I have a 58 in ONN Roku tv.
Barlowchick707, I suspect the new remote will fix your problem. Please let us know one way or the other.
