Forum Discussion

GC6's avatar
GC6
Newbie
2 years ago

AWR says it’s missing but it’s plugged in

Hello

I have the same problem.

I see ‘Missing Advanced Wireless Receiver’ when I start up. All is good with HDMI socket,cables,wifi and TV otherwise. All was working ok with my Roku device for the last year.

It is still under warranty.

How do I return it for replacement ?

TV & Player WiFi
  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi GC6,

    Thanks for bringing this issue to our attention.

    Would you mind providing us the device ID of this Roku device so we can have it checked? Also, when did you start seeing this issue, and what troubleshooting steps have you taken so far?

    Please keep us updated so we can continue assisting.

    Regards,
    Janadee

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      7 months ago

      Hi Community Users,

      We are locking this thread because the information may need to be updated.

      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

      Thank you,
      The Roku Community Team