Forum Discussion

Whitehome's avatar
Whitehome
Newbie
15 hours ago

Alexa home had an error: Check the network connection when turning on the Roku device

I have an LG tv with a Roku Ultra connected. I use LG ThinQ with Alexa. I have an Alexa skill called Tv connected to my Roku to turn the tv on and off. This has worked perfectly until recently. My Tv...
tv & player features
TV & Player settings
RokuSuzette's avatar
RokuSuzette
Community Moderator
11 hours ago

Welcome, Whitehome​ 

It seems you're having trouble with Alexa not getting a response from Roku and displaying a connectivity error message. To help us forward this to the right team, please provide the following.

  • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
  • Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
  • Phone Make/Model
  • Internet service provider

Looking forward to your response!

Roku Community Team