Forum Discussion

Leo21's avatar
Leo21
Newbie
2 years ago
Solved

"You've been signed out of the RSH app. Please sign in again."

I'm on an iPhone.

This started around 1:30 this morning.

I get the subject as a notification every time my camera is sending me a notification that it's detected movement. It's always worked fine before this, and I've not touched any settings before this started.

I'm logged in. I've gone into the app and it's logged in and I can look at the camera in question.

I've rebooted my phone - Fail
I've logged out and back in again - Fail
I've restarted the camera - Fail
I've cleared cache & reformatted my SD Card - Fail
I've told the app to run a firmware update if needed - still awaiting results.

What is the issue and how do I fix it?

Smart Home App
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Leo21,

    Thank you for keeping us posted, and welcome to the Roku Community!

    We are glad to hear that you were able to fix the issue by uninstalling and re-installing the Roku smart home app.

    If there's anything else that we can do to assist you, please keep us posted.

    Kind regards,
    John

17 Replies

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, TerryWFTX 

      Welcome to the Roku Community.

      We noticed on your post that you are having the same issue as reported by other users here regarding your Roku SmartHome app with the error message "You've been signed out of the RSH app. Please sign in again", and we're here to help. Let's perform the troubleshooting steps below to resolve the issue.

      1. Uninstall the Roku Smart Home app on your mobile device and Reinstall it.
      2. Make sure to enter your correct Roku Smart Home app credentials when you sign in after step 1. 

      Once the steps have been performed, you should be allowed to sign in to your Roku Smart Home app.

      Keep us posted on what you find out.

      Best wishes,
      Kash

      • Ecasmo's avatar
        Ecasmo
        Reel Rookie
        8 months ago

        It seems that all you recommend is "uninstall and install again" .  I am having the same issue and i have uninstall and install again several time.  Still not solution.  I am out of patience for Roku to update the app and resolve the issue. Very sad that support is minimum to not existing.  We need a solution otherwise you will start loosing costumers. 

  • jschonauer's avatar
    jschonauer
    Binge Watcher
    2 years ago

    Affected Devices: Indoor Camera SE

    Notes:  App sends "You've been signed out of the Roku Smart Home app. Please sign in again."

    When going into the Smart Home app the user is still signed in & Receiving Instant notifications.

    Also the user is getting package detection while not package has been delivered and this has never happened before.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi jschonauer,

      Thank you for reporting this issue to the Roku Community!

      We'll be more than happy to assist you further with this issue you had with the Roku smart home app. Please try to uninstall and reinstall it.

      If the problem still persists, provide the following information below.

      • Could you provide us with a screenshot or photo?
      • May we have as well the version/build of the Roku smart home app?

      We look forward to hearing from you soon.

      Thanks,
      John

  • Leo21's avatar
    Leo21
    Newbie
    2 years ago

    I believe I may have fixed it.

    The literal thing I didn't do.... Uninstall the app and reinstall it.
    (Still no info on if it did a firmware update or not)

    *facepalm*

    Hope this can help someone else! 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Leo21,

      Thank you for keeping us posted, and welcome to the Roku Community!

      We are glad to hear that you were able to fix the issue by uninstalling and re-installing the Roku smart home app.

      If there's anything else that we can do to assist you, please keep us posted.

      Kind regards,
      John

      • viper2's avatar
        viper2
        Newbie
        2 years ago

        I've had no issues with the Roku smart home app for the last two years I've used it. I have multiple cameras on the app and have motion notifications turned on and have been getting them consistently for as long as I can remember.

        Two days ago (which is when the app updated), instead of receiving my normal motion detected notification along with a snapshot image of the occurrence, I am receiving this notification: "You've been signed out of the Roku Smart Home app. Please sign in again."

        I've checked all of my app settings: notification settings are still accurate and I am indeed still signed into my main Roku account on the app, yet I'm still receiving this notification every single time there is movement on any of my cameras.

  • hyperlagg's avatar
    hyperlagg
    Newbie
    2 years ago

    I’ve had the same problem 3 times now I am tired of uninstalling the app over and over 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, hyperlagg 

      Welcome to the Roku Community.

      We understand that the Roku Smart Home app keeps you signed out despite the troubleshooting steps you've performed. We'd like to gather more details regarding the issue so we can look into this further.

      • Roku Smart Home app version.
      • Mobile device brand, model, and OS version.
      • Image or a screenshot on the error message "You've been signed out of the RSH app. Please sign in again."

      We hope to hear back from you with the requested details above.

      Best wishes,
      Kash

      • Torilowers's avatar
        Torilowers
        Newbie
        2 years ago

        I have been having this same exact issue and I have done all the trouble shooting steps here including uninstalling and reinstalling the app multiple times. Still having same issue. 

  • HillcrestHype's avatar
    HillcrestHype
    Newbie
    2 years ago

    I have 2 indoor cameras with a subscription setup with the Roku smart home app. For some reason all of a sudden, every time any motion is detected on either camera, instead of the push notification telling me which camera along with the type of motion, I keep getting notifications that say “you have been signed out of the Roku smart home app. Please sign in again.” I don’t know why this is happening, nor how to fix it. Also, when I tap the “you’ve been signed out” notification, it takes me to the camera that had motion detection, with my account obviously not signed out. 


    Please do not tell me to log out and log back in, because that would be the most obvious fix as I’ve already tried that. 

     

    any suggestions? Do I really need to try resetting both cameras to factory defaults…? If so why did this happen? How will I know it won’t happen again if I somehow get it to stop doing this?

     

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 years ago

      Hi HillcrestHype,

      Welcome to the Roku Community!

      We understand that you keep on getting notifications on your Roku Smart home app saying, "You’ve been signed out." Kindly refer to the troubleshooting above that was provided by RokuJohnB and RokuTakashi. If the issue is not resolved after trying the troubleshooting steps kindly provide us with the following so that we can coordinate it to our appropriate team:

      • Roku Smart Home app version:
      • Mobile phone brand and model:
      • OS version of your mobile phone:

      Please keep us posted.

      Regards,
      Riamie