Forum Discussion

Leo21's avatar
Leo21
Newbie
2 years ago
Solved

"You've been signed out of the RSH app. Please sign in again."

I'm on an iPhone. This started around 1:30 this morning. I get the subject as a notification every time my camera is sending me a notification that it's detected movement. It's always worked fine b...
Smart Home App
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Leo21,

    Thank you for keeping us posted, and welcome to the Roku Community!

    We are glad to hear that you were able to fix the issue by uninstalling and re-installing the Roku smart home app.

    If there's anything else that we can do to assist you, please keep us posted.

    Kind regards,
    John

TerryWFTX's avatar
TerryWFTX
Newbie
2 years ago

it’s happening to me too. Have you found a solution?

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, TerryWFTX 

Welcome to the Roku Community.

We noticed on your post that you are having the same issue as reported by other users here regarding your Roku SmartHome app with the error message "You've been signed out of the RSH app. Please sign in again", and we're here to help. Let's perform the troubleshooting steps below to resolve the issue.

  1. Uninstall the Roku Smart Home app on your mobile device and Reinstall it.
  2. Make sure to enter your correct Roku Smart Home app credentials when you sign in after step 1. 

Once the steps have been performed, you should be allowed to sign in to your Roku Smart Home app.

Keep us posted on what you find out.

Best wishes,
Kash

  • Ecasmo's avatar
    Ecasmo
    Reel Rookie
    8 months ago

    It seems that all you recommend is "uninstall and install again" .  I am having the same issue and i have uninstall and install again several time.  Still not solution.  I am out of patience for Roku to update the app and resolve the issue. Very sad that support is minimum to not existing.  We need a solution otherwise you will start loosing costumers. 

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      8 months ago

      Hi, Ecasmo.

      Thanks for reaching out!

      We appreciate you letting us know that you're also having this issue. Could you please provide us with the details we need on RokuTakashi's post above? 

      We'll wait for your response.

      Thanks,
      Roku Community Team

      • Ecasmo's avatar
        Ecasmo
        Reel Rookie
        8 months ago

        There is no elaborated deatails on this.  I am logged in my Android phone and two days after the app doesnt respond... I have to log out and log in again.  It happends after i changed to Google Pixel 9 from Google Pixel 6.   It is dumb because I do not get any notification on people at my door at all.  What makes it worse is that i just purchased the Roku home security system about three months ago, which means that it is useless unless i am checking my phone constantly to see if i am logged in and active.  Seems to me that an update for newer phone is needed.