Forum Discussion

rpett's avatar
rpett
Newbie
6 months ago

Video Doorbell Live Feed drops out on Roku Ultra

Smarthome app gets video from front door comes up in a about 3 seconds Many times video feed on Roku Ultra times out requiring me to remove and plug in again the doorbell at the AC socket. After th...
cameras & doorbells
smart home events
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
6 months ago

Hey, Boilerjay80 and rpett.

Thanks for reporting this!

Sorry for missing that information, but as checked, this is still under investigation. If you still haven't provided the device information, could you share some info here?

  • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
  • Tracker ID (Press Home five times, then press Back button five times)
  • App build version (Highlight the app from the Home Screen and press the Star * Button)
  • Camera firmware versions

Please get back to us soon!

Roku Community Team

Boilerjay80's avatar
Boilerjay80
Streaming Star
6 months ago

Still under investigation?  Have they actually tested the system with actual hardware to replicate the problem?  The app version hadn’t changed for several weeks which indicates no fixes have been implemented.