Forum Discussion

rpett's avatar
rpett
Newbie
6 months ago

Video Doorbell Live Feed drops out on Roku Ultra

Smarthome app gets video from front door comes up in a about 3 seconds Many times video feed on Roku Ultra times out requiring me to remove and plug in again the doorbell at the AC socket. After th...
cameras & doorbells
smart home events
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
6 months ago

Hey, rpett.

Thanks for sharing this here!

Could you share what specific error messages you're seeing? In the meantime, try the following steps below and see if the issue persists.

On the Camera App on the Roku Ultra, try...

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Let us know if that works!

Roku Community Team

Boilerjay80's avatar
Boilerjay80
Streaming Star
6 months ago

I have been posting about this issue for months. The doorbell works great in the IOS app but doesn’t connect on the Camera app on the ultra. I never get a serious response. Just a request for error messages. The error is it doesn’t connect. Someone at Roku needs to get some hardware and replicate the problem. Very frustrating and disappointing.