Forum Discussion

SergeatDetritus's avatar
SergeatDetritus
Reel Rookie
2 years ago
Solved

Smart Bulbs will not go into pairing mode

Why is it that there are many users, myself 1 of them,who are having this issue, and no one from Roku has publicly acknowledged a fix? Every response has been "check your email." Sorry, but I'm doubting these issues are even being fixed through email.

 

I bought a 4 pack of bulbs, and after 3 months of use, 3 of them do not want to go into pairing mode. I've not changed any wifi settings, they just stopped working with the service.

I was considering subscribing to roku home service, but now I'm in doubt. Is there a fix for this or not? I've tried the 5 seconds, I've tried turning ing the bulbs off and then on. They will not enter pairing mode or be recognized sized by the roku home app.

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi SergeatDetritus,

    Thank you for updating us here in the Roku Community!

    We understand you are still having problems with your Roku Smart bulb that is not going to pairing mode, and we'll be glad to assist you with that. Please follow the step-by-step troubleshooting steps listed in this support article on what to do if your Roku Smart Home device does not power on.

    Feel free to let us know if the steps mentioned work.

    Kind regards,
    Eunice

6 Replies

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Greetings from the Roku Community, SergeatDetritus!

    Thanks for bringing this to our attention, and we apologize for the inconvenience this has caused you. We suggest troubleshooting steps to help you pair your Roku Smart Home bulbs to the Smart Home app again.

    In this case, kindly try to press the On and Off buttons three (3) times to reset it. If the issue persists, we suggest plugging your Roku Smart Home bulbs into a different power source to see if this will make any difference. 

    Let us know how it goes so we can continue assisting you from there. 

    Best regards,
    Carly

    • SergeatDetritus's avatar
      SergeatDetritus
      Reel Rookie
      2 years ago

      After reading these instructions in other posts, I've already tried these steps through my own troubleshooting. What other options do we have?

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi SergeatDetritus,

        Thank you for updating us here in the Roku Community!

        We understand you are still having problems with your Roku Smart bulb that is not going to pairing mode, and we'll be glad to assist you with that. Please follow the step-by-step troubleshooting steps listed in this support article on what to do if your Roku Smart Home device does not power on.

        Feel free to let us know if the steps mentioned work.

        Kind regards,
        Eunice

  • Redline01's avatar
    Redline01
    Channel Surfer
    2 years ago

    They won’t acknowledge these bulbs don’t work. Mine stopped going into pairing mode a while back. Non of the solutions work. They just give you the run around. Just throw them away at this point. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Redline01 

      Thanks for posting here in the Roku Community.

      We sincerely apologize for the inconvenience this has caused, and this is not the kind of experience we aim for. Kindly be advised that we have reached out to you privately in Private Messages here in the Roku Community since we'll be collecting informaiton for us to assist further.

      Please check your inbox by navigating to the upper right corner with the mail icon on your web browser here in the Roku Community.

      We hope for your response.

      Best wishes,
      Kash

      • SmartestHome's avatar
        SmartestHome
        Newbie
        12 months ago

        Wow, super frustrating. I have this problem with one of my Roku color bulbs and seeing how Roku doesn't seem to be taking responsibility for it, it scares me away from buying any more Roku smart home products.